You can reach the team via WhatsApp<\/a> or email<\/a>. In urgent cases, there is also an emergency hotline.<\/a> In addition, our hosts are on site every day to assist you.<\/p>"},{"question":"Where is Stay KooooK Bern Wankdorf located?","answer":"Stay KooooK Bern Wankdorf is located at Tr\u00fcsselstrasse 4a, 3014 Bern, right next to the train station. This makes it an ideal base for extended stays, business trips, or city breaks in Bern."},{"question":"Where can I park at Stay KooooK Bern Wankdorf?","answer":"The Wankdorf City II public parking garage is located in the same building as Stay KooooK Bern Wankdorf. The entrance is on Tr\u00fcsselstrasse \u2014 turn right from Stauffacherstrasse onto Tr\u00fcsselstrasse to reach the parking garage."},{"question":"What public transportation options are available near Stay KooooK Bern Wankdorf?","answer":"Stay KooooK is located right next to the Bern Wankdorf train station, with connections to trains, trams, and buses. With the digital Bern City Ticket, you can travel in zones 100\/101 for free during your stay."},{"question":"Can I arrive earlier, even if my studio is not ready yet?","answer":"Sure. Even if your studio isn\u2019t quite ready on the day you arrive, you can stop by The Flat<\/a> starting at 8:00 a.m. There, you can settle in, take a deep breath, work, make yourself a cup of coffee, or just get a taste of the Stay KooooK vibe. In the meantime, you can store your luggage right in \u201cThe Flat\u201d in the lockers provided for that purpose. As soon as your studio is ready, you can move in at your own pace."},{"question":"Can I add special requests before my stay?","answer":"Yes, of course. If you need anything else for your stay \u2014 such as a crib \u2014 or if you have a preference regarding studio assignments, just reach out to our team via WhatsApp<\/a>. We\u2019ll see what we can do and make sure your stay is as comfortable as possible for you."}]},{"group_title":"Check-in, Keys & Digital Guest Journey","faqs":[{"question":"How does check-in work at Stay KooooK Bern Wankdorf?","answer":"Check-in is done digitally via a personal link that you\u2019ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/bern-wankdorf\/wp-content\/uploads\/sites\/2\/2026\/04\/Check-in_Anleitung_EN.pdf\"]Check-In Instructions[\/button]"},{"question":"What is the digital guest journey?","answer":"The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out. You can find more detailed information about our Digital Guest Journey here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/your-stay\/\"]Digital Guest Journey[\/button]"},{"question":"Do I need to check in at the front desk at Stay KooooK Bern Wankdorf?","answer":"No, if you\u2019ve already completed all the steps in your Digital Guest Journey<\/a> and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time."},{"question":"Why are credit card details requested again during check-in?","answer":"Requesting your credit card information in the Digital Guest Journey<\/a> serves as a guarantee. It is part of the digital check-in process."},{"question":"I lost the check-in link. What should I do?","answer":"Check your emails or WhatsApp messages. We\u2019ve sent you the check-in link there. If you can\u2019t find it there anymore, just contact the team in Wankdorf via WhatsApp<\/a>, email<\/a>, or \u2014 in urgent cases \u2014 by phone<\/a>. They\u2019ll be happy to help you."},{"question":"When will I receive my digital keys at Stay KooooK Bern Wankdorf?","answer":"You\u2019ll receive your digital keys on the day of arrival via the Digital Guest Journey<\/a> after you\u2019ve checked in. You can arrive at \u201cThe Backyard<\/a>\u201d starting at 8:00 AM, and your room will be available from 3:00 PM."},{"question":"I've lost the link for my digital keys. What should I do?","answer":" Check your emails or WhatsApp messages. We\u2019ve sent you the link to the Digital Guest Journey there. If you can\u2019t find it there anymore, just contact the team in Wankdorf via WhatsApp<\/a> or, in urgent cases, by phone<\/a>. Alternatively, you can create your own key card at \u201cThe Backyard\u201d at the terminal.<\/p>"},{"question":"My phone is out of battery, and I can't use my digital keys anymore. What can I do?","answer":"Use the doorbell at the entrance to have the door opened for you. At \u201cThe Backyard<\/a>,\u201d you can optionally get a key card from the terminal."}]},{"group_title":"Your Stay in Bern Wankdorf","faqs":[{"question":"Is there free Wi-Fi throughout the Stay KooooK Bern Wankdorf?","answer":"Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network \u201cStay KooooK\u201d and connect to it."},{"question":"Does Stay KooooK Bern Wankdorf serve breakfast?","answer":"Stay KooooK Bern Wankdorf doesn't serve a traditional breakfast, but there's a supermarket in the same building, and you'll find several bakeries at the main train station (just a 3-minute train ride away). In our shared kitchen in the Backyard<\/a> on the 8th floor, you'll find everything you need to make your own breakfast. Free coffee, tea and water are also available."},{"question":"How often is my room or studio cleaned at Stay KooooK Bern Wankdorf?","answer":"Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey<\/a> under \u201cMy Stay\u201d > \u201cServices.\u201d There, you can also book additional cleanings until 11:59 PM the day before."},{"question":"What is The Backyard at Stay KooooK Bern Wankdorf?","answer":"\u201cThe Backyard\u201d is our communal living area, rather than a traditional lobby. Here you\u2019ll find a shared kitchen with free coffee and tea, a gaming room, and workspaces. You can find more information about \u201cThe Backyard\u201d here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/the-flat\/\"]The Backyard[\/button]"},{"question":"How do I activate my Bern Ticket?","answer":"During your stay, you can use public transportation in Zones 100\/101 for free with the Bern Ticket. You\u2019ll receive the activation code from our hosts. You can find them Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 8:00 AM to 4:00 PM at \u201cThe Backyard\u201d on the 8th floor. Once you have the activation code, you can easily activate your ticket using this link<\/a>."},{"question":"Can I do laundry at Stay KooooK Bern Wankdorf?","answer":"Washing machines and dryers are available on the 8th floor. To use the machines, simply sign up with WeWash<\/a>. The cost is CHF 4 per wash\/dry cycle. Ironing boards and irons are also available."},{"question":"Where can I find the luggage storage area at Stay KooooK Bern Wankdorf?","answer":"Lockers are available in the Backyard on the 8th floor. Your building access key is active from 8:00 AM on the day of arrival and until 6:00 PM on the day of departure."},{"question":"What time is check-out at Stay KooooK Bern Wankdorf?","answer":" Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.<\/p>"},{"question":"How long do my digital keys remain active after check-out?","answer":"Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room or continue to use \u201cThe Backyard<\/a>\u201d after check-out."},{"question":"Can I extend, change, or cancel my stay at Stay Kooook Bern Wankdorf?","answer":"Yes, that depends on where you booked. If you booked your stay directly through Stay KooooK, just contact our team via WhatsApp<\/a> or email<\/a>. We\u2019ll work with you to see what\u2019s possible and will be happy to help you extend, change, or cancel your reservation. If you booked through a third-party provider\u2014such as a booking portal or external platform\u2014please contact that provider directly. In this case, any changes or cancellations must be made through the respective booking platform."}]},{"group_title":"Surroundings & Restaurants","faqs":[{"question":"What restaurants are there near Stay KooooK Bern Wankdorf?","answer":"In the area, you'll find restaurants like FREIBANK (modern), Steinhalle (upscale), and L\u00f6tschberg (Swiss cuisine). For Italian dishes, try Ristorante Luce; for drinks, check out Moxy or Turbolama."},{"question":"What activities are available near Stay KooooK Bern Wankdorf?","answer":"You can reach Bern's Old Town in about 15 minutes. Popular activities include walks along the Aare River, the Rosengarten panorama, or a visit to Wankdorf Stadium."},{"question":"What seasonal events are there in Bern?","answer":"In winter, you can go ice skating on Bundesplatz, and in February, there\u2019s the Bern Carnival. The Holiday Fair also takes place at the beginning of the year."},{"question":"What attractions and hidden gems are there near Stay KooooK Bern Wankdorf?","answer":"Highlights include the Paul Klee Museum and the B\u00e4renPark. The Botanical Garden is a quieter option, and the Gurten, with its view over the city, is a special recommendation."},{"question":"Is there a supermarket near Stay KooooK Bern Wankdorf?","answer":"We are centrally located, so there are several supermarkets right in the immediate vicinity. There is a Coop in the same building. On Sundays, only the shops at Bern Central Station are open."}]},{"group_title":"Invoice & Payment","faqs":[{"question":"How do I receive the invoice for my stay at Stay KooooK Bern Wankdorf?","answer":"You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey<\/a> starting on the day of departure and for up to 14 days after your check-out."},{"question":"Can I pay with cash at Stay KooooK Bern Wankdorf?","answer":"No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey<\/a>."},{"question":"My invoice is incorrect. Who can I contact?","answer":" Just contact the team via e-mail<\/a> or\u00a0WhatsApp<\/a>. We\u2019ll then review your request.<\/p>"}]},{"group_title":"General Questions","faqs":[{"question":"How many people can stay in a family studio at Stay KooooK Bern Wankdorf?","answer":" You can typically book a session for up to 4 people at the Family Studio. If you\u2019d like to book for more people, please contact us via e-mail.<\/a><\/p>"},{"question":"I left something in my room after checking out. What should I do?","answer":" Don't worry \u2014 we usually find everything. Just contact us by e-mail <\/a>or\u00a0WhatsApp<\/a>.<\/p>\r\n <\/p>"},{"question":"Can I bring my pet to Stay KooooK Bern Wankdorf?","answer":"Yes, dogs are welcome at Stay KooooK Bern Wankdorf. For stays of up to 6 nights, we charge CHF 20 per night; for stays of 7 nights or more, there is a one-time fee of CHF 100 for final cleaning."},{"question":"Does Stay KooooK Bern Wankdorf have accessible rooms?","answer":"Yes, we also have accessible rooms with wheelchair-accessible entrances, an elevator, and walk-in showers."},{"question":"Where can I dispose of my waste?","answer":"You can dispose of your waste at the recycling station in the Backyard (8th floor). If you have larger amounts, our host will be happy to assist you."},{"question":"Where can I find extra blankets, pillows, or towels?","answer":"You can find extra blankets, pillows, and towels in the locker on the 8th floor. Alternatively, our host on site will be happy to assist you."},{"question":"Where can I get new amenities like toilet paper, towels, or trash bags?","answer":"You can find additional amenities in the laundry room on the 8th floor. Alternatively, our host on site will be happy to assist you."},{"question":"What should I do if I need help on-site and my host isn't there anymore?","answer":"Even if there isn't a host on site at the moment, you're not on your own. There's an emergency phone at The Flat<\/a> that you can use to reach someone 24\/7. This way, you can get quick assistance even outside of host hours if you need help or want to clarify something urgent."},{"question":"Are vouchers available for Stay KooooK Bern Wankdorf?","answer":"Yes. Our voucher shop<\/a> lets you give someone a stay at Stay KooooK Bern Wankdorf. Perfect for an event weekend, a trip to Bern or simply a well-deserved change of scenery."}]}],"contact_us_link":""},"yoast_head":"\n