{"id":184792,"date":"2026-06-11T15:09:25","date_gmt":"2026-06-11T13:09:25","guid":{"rendered":"https:\/\/www.staykooook.com\/?page_id=184792"},"modified":"2026-10-29T12:11:48","modified_gmt":"2026-10-29T11:11:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.staykooook.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":184363,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"page-faqs.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-184792","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"faq_groups":[{"group_title":"Concept & Accommodation","faqs":[{"question":"What is Stay KooooK?","answer":"Stay KooooK is a blend of hotel, serviced apartment, and community living. You get the flexibility of an apartment, the comfort of a hotel, and spaces for socializing and connecting with others. In short: a temporary home \u2014 no matter how long you stay. You can find more information about us here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/about-us\/\"]About us[\/button]"},{"question":"Who is Stay KooooK for?","answer":"For anyone who wants to travel flexibly. Whether it\u2019s for one night, a weekend, or several weeks. Whether it\u2019s a business trip, a city break, or a long stay: Stay KooooK adapts to your lifestyle."},{"question":"What is the difference between a room and a studio?","answer":"<a href=\"https:\/\/www.staykooook.com\/en\/rooms\/\">Our Rooms<\/a> are ideal for shorter stays. Our <a href=\"https:\/\/www.staykooook.com\/en\/studios\/\">Studios<\/a> offer you even more independence, for example with a kitchenette and, depending on the category, additional amenities for longer stays."},{"question":"How long can I stay at Stay KooooK?","answer":"Both short and long stays are possible. Stay KooooK is designed for weekend getaways, business trips, and long stays."}]},{"group_title":"The Flat & Community","faqs":[{"question":"What is \u201cThe Flat\u201d at Stay KooooK?","answer":"\u201cThe Flat\u201d is our communal living space, rather than a traditional lobby. Here, you can cook, work, relax, or meet other guests\u2014whatever you\u2019d like. Depending on the location, this space is complemented by special features such as a rooftop terrace with views of the city or a quiet interior courtyard. You can find more information here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/the-flat\/\"]The Flat[\/button]"},{"question":"Can I use \u201cThe Flat\u201d as a guest at any time?","answer":"\u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>\u201d is designed as a flexible common area for guests and is available for use at any time. Depending on the location, you can spend time there, work, or just hang out."}]},{"group_title":"My Stay","faqs":[{"question":"What is My Stay at Stay KooooK?","answer":"My Stay guides you from booking to checkout. You can use it to check in, activate your digital keys, access information, download your bill, and check out. You\u2019ll receive a link to your personal My Stay via email. You can find more information here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/your-stay\/\"]My Stay\/button]"},{"question":"How does check-in work at Stay KooooK?","answer":"Check-in is entirely digital. After booking, you\u2019ll receive a personal link where you can enter your information, pay, and activate your digital keys. This allows you to go straight to your room without having to visit the front desk. Here are detailed instructions for the self-check-in process:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/wp-content\/uploads\/2026\/05\/Check-in_Anleitung_EN.pdf\" ]Check-in instructions[\/button]"},{"question":"Is there a front desk on site?","answer":"No. Many processes are handled digitally, giving you independence and flexibility. Our hosts are still on-site every day and are always happy to assist you in person. You can find our hosts\u2019 on-site hours on the respective location pages. Regardless, we\u2019re available by phone 24\/7."}]},{"group_title":"Host & Service","faqs":[{"question":"Is there staff on-site at Stay KooooK?","answer":"Yes, instead of a traditional front desk, we have hosts. They\u2019re here to answer your questions, know the city well, offer tips, and make sure you feel at home right away. You can find them at \u201cThe Flat\u201d every day. You can check the on-site hours of our hosts on the respective location pages. Regardless, we\u2019re available by phone 24\/7."}]},{"group_title":"Payment & Booking","faqs":[{"question":"Can I book Stay KooooK directly online?","answer":"Yes, reservations can only be made online, preferably through our website. That\u2019s also where you\u2019ll find the best direct booking rates."},{"question":"Can I pay in cash at Stay KooooK?","answer":"Stay KooooK relies on simple, digital processes and operates exclusively on a cashless basis. Therefore, payment is not accepted in cash."},{"question":"How do I receive my invoice?","answer":"You will receive your invoice after check-out. It will be sent to you via email and will also be available in your <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">My Stay<\/a> starting on the day of departure and for up to 14 days after your check-out."},{"question":"How can I update my billing address?","answer":"During your stay, you can update your billing address in <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">My Stay<\/a>. Once you\u2019ve checked out, you can still make changes through our hosts."},{"question":"Do I need to pay a deposit for a long stay at Stay KooooK?","answer":"No, you don\u2019t need to pay a deposit for a long stay at Stay KooooK. You can move into your temporary home without any additional security deposit \u2013 whether you\u2019re staying short-term or long-term."},{"question":"Can I extend, change or cancel my stay?","answer":"<p class=\"isSelectedEnd\">Yes, it depends on where you booked. If you booked your stay directly with Stay KooooK, simply contact our team. We\u2019ll check what\u2019s possible and help you with extending, changing or cancelling your booking. If you booked through a third-party provider, such as a booking platform or external website, please contact them directly. In this case, changes or cancellations must be handled through the respective booking platform.<\/p>"}]},{"group_title":"Security","faqs":[{"question":"How can I protect myself from fraud attempts related to my Stay KooooK booking?","answer":"Scammers are becoming increasingly creative in their attempts to obtain money or personal information. Among other tactics, they send emails or WhatsApp messages containing links to fake websites in the name of Stay KooooK. On the fake website, victims are prompted to enter credit card information or other sensitive data.\r\n\r\nTo protect yourself, we recommend the following steps:\r\n\r\nAlways type my.staykooook.com directly into your browser\u2019s address bar to log in to your account; do not use search engines.\r\nEvery time you log in, check that your browser\u2019s address bar contains my.staykooook.com\u2026\r\nKeep your software up to date by installing updates regularly.\r\nBe suspicious if you unexpectedly receive a message that does not link to \u201cmy.staykooook.com\u2026\u201d and asks you to disclose sensitive information.\r\nIf in doubt, contact us through an official channel.\r\nIf you have fallen victim to a scam despite these precautions, contact us immediately.\r\n\r\nStay KooooK \u2013 Stay alert!"},{"question":"What should I do if I need help on site and no Host is available?","answer":"<p class=\"isSelectedEnd\">Even if there is no Host on site at that moment, you are not on your own. In <strong>The Flat<\/strong>, you\u2019ll find an emergency phone that you can use to reach someone 24\/7. This way, you can get support at any time if you need help or have something urgent to clarify.<\/p>"}]}],"contact_us_link":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stay KooooK FAQ: Questions &amp; Answers About Your Stay<\/title>\n<meta name=\"description\" content=\"Everything you need to know about your Stay KooooK stay: booking, My Stay, The Flat, payment and security.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.staykooook.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stay KooooK FAQ: Questions &amp; Answers About Your Stay\" \/>\n<meta property=\"og:description\" content=\"Everything you need to know about your Stay KooooK stay: booking, My Stay, The Flat, payment and security.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.staykooook.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Stay Kooook\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/staykooook\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-29T11:11:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.staykooook.com\/wp-content\/uploads\/2026\/03\/IMG_2452-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2200\" \/>\n\t<meta property=\"og:image:height\" content=\"1467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/\",\"name\":\"Stay KooooK FAQ: Questions & Answers About Your Stay\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.staykooook.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/IMG_2452-2.jpg\",\"datePublished\":\"2026-06-11T13:09:25+00:00\",\"dateModified\":\"2026-10-29T11:11:48+00:00\",\"description\":\"Everything you need to know about your Stay KooooK stay: booking, My Stay, The Flat, payment and security.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.staykooook.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/IMG_2452-2.jpg\",\"contentUrl\":\"https:\\\/\\\/www.staykooook.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/IMG_2452-2.jpg\",\"width\":2200,\"height\":1467,\"caption\":\"IMG 2452\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.staykooook.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/#website\",\"url\":\"https:\\\/\\\/www.staykooook.com\\\/\",\"name\":\"Stay KooooK\",\"description\":\"Stay Kooook\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.staykooook.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.staykooook.com\\\/#organization\",\"name\":\"Stay KooooK. 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