{"id":21674,"date":"2025-03-11T09:34:22","date_gmt":"2025-03-11T09:34:22","guid":{"rendered":"https:\/\/www.staykooook.com\/munich-city\/?page_id=21674"},"modified":"2026-06-26T10:08:34","modified_gmt":"2026-06-26T09:08:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.staykooook.com\/munich-city\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faqs.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21674","page","type-page","status-publish","hentry"],"acf":{"faq_groups":[{"group_title":"Reservation & arrival","faqs":[{"question":"How can I book a room or studio at Stay KooooK Munich City?","answer":"Reservations can only be made online. We recommend booking directly through our website, where you\u2019ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by <a href=\"mailto:reservations.munich@staykooook.com\">email<\/a>."},{"question":"Can I check in at Stay KooooK Munich City 24 hours a day?","answer":"Yes, late or overnight arrivals are no problem. You\u2019ll receive your digital keys on the day of arrival via your <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">Digital Guest Journey<\/a>; you\u2019ll have access to \u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>\u201d starting at 8:00 AM, and your room will be available starting at 3:00 PM."},{"question":"My phone's battery is dead when I arrive. What can I do?","answer":"Just ring the doorbell, and we\u2019ll be happy to help you. At \u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>,\u201d you\u2019ll also find a tablet\/terminal where you can enter your information and receive a key card. In case of an emergency, we can also be reached by phone 24 hours a day in Munich:<strong> <a href=\"tel:+49 89 541 940 310\">+49 89 541 940 310<\/a>.<\/strong>"},{"question":"I can't get into the hotel. What should I do?","answer":"Just ring the doorbell, and we'll let you in. In urgent cases, you can reach the team by phone 24 hours a day at the following number: <strong><a href=\"tel:+49 89 541 940 310\">+49 89 541 940 310<\/a><\/strong>."},{"question":"How can I contact Stay KooooK Munich City?","answer":"You can reach the team via <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a> or <a href=\"mailto:reservations.munich@staykooook.com\">email<\/a>. In urgent cases, there is also an <a href=\"tel:+49 89 541 940 310\">emergency hotline<\/a>. In addition, our hosts are on site every day to assist you."},{"question":"Where is Stay KooooK Munich City located?","answer":"Stay KooooK Munich City is located at Sch\u00fctzenstrasse 9, 80335 Munich, right in the heart of the city. This makes it an ideal base for extended stays, business trips, or city breaks in Munich."},{"question":"Where can I park at Stay KooooK Munich City?","answer":"The public parking garage \u201cK\u00f6nigshof Parkgarage\u201d is located near Stay KooooK Munich City. The entrance to the parking garage is at Sch\u00fctzenstrasse 4, 80335 Munich. Parking costs \u20ac3.50 per hour or \u20ac35.00 for 24 hours."},{"question":"How can I get there by public transportation?","answer":"Stay KooooK Munich City is just a short walk from the main train station (approx. 240 m), with connections to all major S-Bahn, U-Bahn, and regional trains. Karlsplatz (Stachus) is also just a 3-minute walk away. Plus, several tram lines stop right nearby, so you can quickly get to any part of the city."},{"question":"Can I check in early at Stay KooooK Munich City, even if my studio isn't ready yet?","answer":"Sure. Even if your studio isn\u2019t quite ready on the day you arrive, you can stop by <a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a> starting at 8:00 a.m. There, you can settle in, take a deep breath, work, make yourself a cup of coffee, or just get a taste of the Stay KooooK vibe. In the meantime, you can store your luggage in the luggage room. As soon as your studio is ready, you can move in at your own pace."},{"question":"Can I submit any requests or additional information before my stay?","answer":"Yes, of course. If you need anything else for your stay\u2014such as a crib\u2014or if you have a preference regarding studio assignments, just reach out to our team via <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a>. We\u2019ll see what we can do and make sure your stay is as comfortable as possible for you."}]},{"group_title":"Check-in, Keys & Digital Guest Journey","faqs":[{"question":"How does check-in work at Stay KooooK Munich City?","answer":"Check-in is done digitally via a personal link that you\u2019ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/munich-city\/wp-content\/uploads\/sites\/14\/2026\/04\/Check-in_Anleitung_EN.pdf\"]Check-In Instructions[\/button]"},{"question":"What is the digital guest journey?","answer":"The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out. You can find more detailed information about our Digital Guest Journey here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/your-stay\/\"]Digital Guest Journey[\/button]"},{"question":"Do I need to check in at the front desk at Stay KooooK Munich City?","answer":"No, if you\u2019ve already completed all the steps in your <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">Digital Guest Journey<\/a> and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time."},{"question":"Why are credit card details requested again during check-in?","answer":"Requesting your credit card information on the digital guest portal serves as a guarantee. It is part of the digital check-in process"},{"question":"I lost the check-in link. What should I do?","answer":"Check your emails or WhatsApp messages. We've sent you the check-in link there. If you can't find it there anymore, just contact the team in Munich via <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a>, <a href=\"mailto:reservations.munich@staykooook.com\">email<\/a>, or \u2014 in urgent cases \u2014 by <a href=\"tel:+49 89 541 940 310\">phone<\/a>. They'll be happy to help you."},{"question":"When will I receive my digital key at Stay KooooK Munich City?","answer":"You will receive your digital keys on the day of arrival via the <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">Digital Guest Journey<\/a> after you have checked in. You can arrive at \u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>\u201d starting at 8:00 AM, and your room will be available from 3:00 PM."},{"question":"I've lost the link for my digital keys. What should I do?","answer":"Check your emails or WhatsApp messages. We\u2019ve sent you the link to the Digital Guest Journey there. If you can\u2019t find it there anymore, just contact the team in Munich via <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a> or, in urgent cases, by <a href=\"tel:+49 89 541 940 310\">phone<\/a>. Alternatively, you can create your own key card at \u201cThe Flat\u201d in the terminal."},{"question":"My phone is out of battery, and I can't use my digital keys anymore. What can I do?","answer":"Use the doorbell at the entrance to have the door opened for you. At \u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>,\u201d you can optionally get a key card at the terminal."}]},{"group_title":"Your Stay in Munich","faqs":[{"question":"Is there free Wi-Fi throughout Stay KooooK Munich City?","answer":"Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network \u201cStay KooooK\u201d and connect to it."},{"question":"What is \u201cThe Flat\u201d?","answer":"\u201cThe Flat\u201d is our communal living area, rather than a traditional lobby. Here you\u2019ll find a shared kitchen with free coffee, tea and water, a gaming room, and workspaces. You can find more information about \u201cThe Flat\u201d here:\r\n\r\n[button link=\"https:\/\/www.staykooook.com\/en\/the-flat\/\"]The Flat[\/button]"},{"question":"Does Stay KooooK Munich City serve breakfast?","answer":"Stay KooooK Munich City does not serve a traditional breakfast. Complimentary coffee, tea, and water are available in the shared kitchen in \"<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>\". Guests are welcome to bring their own bread and favorite breakfast ingredients to create a breakfast tailored to their tastes. Food can be stored and prepared in the shared kitchen."},{"question":"How often is my room or studio cleaned at Stay KooooK Munich City?","answer":"Your room is not cleaned daily. You can find the cleaning schedule at any time in your <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">Digital Guest Journey<\/a> under \u201cMy Stay\u201d &gt; \u201cServices.\u201d There, you can also book additional cleanings until 11:59 PM the day before."},{"question":"Can I do laundry at Stay KooooK Munich City?","answer":"Washing machines and dryers are available on the first floor. To use the machines, simply sign up with <a href=\"https:\/\/we-wash.com\/en\/how-does-it-work\/\">WeWash<\/a>. Ironing boards and irons are also available."},{"question":"Where can I find the luggage storage area at Stay KooooK Munich City?","answer":"If you'd like to store your luggage, please ask one of our hosts \u2014 they'll be happy to help."},{"question":"What time is check-out at Stay KooooK Munich City?","answer":"Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability."},{"question":"How long do my digital keys remain active after check-out?","answer":"Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue using \u201c<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\">The Flat<\/a>.\u201d"},{"question":"Can I extend, change, or cancel my stay at Stay Kooook Munich City?","answer":"Yes, that depends on where you booked. If you booked your stay directly through Stay KooooK, just contact our team via <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a> or <a href=\"mailto:reservations.munich@staykooook.com\">email<\/a>. We\u2019ll work with you to see what\u2019s possible and will be happy to help you extend, change, or cancel your reservation. If you booked through a third-party provider \u2014 such as a booking portal or external platform \u2014 please contact that provider directly. In this case, any changes or cancellations must be made through the respective booking platform."}]},{"group_title":"Surroundings & Restaurants","faqs":[{"question":"What restaurants are there near Stay KooooK Munich City?","answer":"In the area, you\u2019ll find Bavarian classics at M\u00fcnchner Stubn or Augustiner Br\u00e4ustuben. For international cuisine, we recommend NENI M\u00fcnchen (Israeli) or Slurp (ramen). Geisel\u2019s Vinothek is perfect for a special evening with wine and Mediterranean dishes."},{"question":"What activities and attractions are there in Munich near Stay KooooK?","answer":"Marienplatz, with its glockenspiel, is only about 15 minutes away. The English Garden is the perfect place to relax, while the Deutsches Museum offers exciting discoveries. At the Viktualienmarkt, you can sample local specialties."},{"question":"What seasonal events are there in Munich?","answer":"In the spring, the Spring Festival takes place; in the summer, there are concerts and the opera festival. In the fall, Oktoberfest attracts visitors from all over the world, and in the winter, Christmas markets create a special atmosphere."},{"question":"Is there a supermarket near Stay KooooK Munich City?","answer":"Thanks to our very central location, there are several supermarkets nearby \u2014 including a REWE that\u2019s just a one-minute walk away."}]},{"group_title":"Invoice & Payment","faqs":[{"question":"How do I receive the invoice for my stay at Stay KooooK Munich City?","answer":"You will receive your invoice after check-out. It will be sent to you via email and will also be available in your <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">Digital Guest Journey<\/a> starting on the day of departure and for up to 14 days after your check-out."},{"question":"Can I pay cash at Stay KooooK Munich City?","answer":"No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the <a href=\"https:\/\/www.staykooook.com\/en\/your-stay\/\">digital guest journey<\/a>."},{"question":"My invoice is incorrect. Who can I contact?","answer":"Just contact the team via <a href=\"mailto:reservations.munich@staykooook.com\">e-Mail<\/a>\u00a0or <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a>. We\u2019ll then review your request."}]},{"group_title":"General questions","faqs":[{"question":"How many people can stay in a family studio at Stay KooooK Munich City?","answer":"You can typically book the Family Studio for up to 4 people. For inquiries regarding larger groups, please contact us via <a href=\"mailto:reservations.munich@staykooook.com\">e-Mail<\/a>."},{"question":"I left something in my room after checking out. What should I do?","answer":"Don't worry \u2014 we can usually find anything. Just contact us via <a href=\"mailto:reservations.munich@staykooook.com\">e-Mail<\/a>\u00a0or <a href=\"http:\/\/wa.me\/+4989541940315\">WhatsApp<\/a>."},{"question":"Can I bring my pet to Stay KooooK Munich City?","answer":"Pets are not allowed at our Stay KooooK Munich City. Thank you for making other arrangements for your pet for the duration of your stay with us."},{"question":"Does Stay KooooK Munich City have accessible rooms?","answer":"Yes, we also have accessible rooms with wheelchair-accessible entrances, an elevator, and walk-in showers."},{"question":"What should I do if I need help on-site and my host isn't there anymore?","answer":"Even if there isn't a host on site at the moment, you're not on your own. There's an emergency phone at<a href=\"https:\/\/www.staykooook.com\/en\/the-flat\/\"> The Flat<\/a> that you can use to reach someone 24\/7. This way, you can get quick assistance even outside of host hours if you need help or want to clarify something urgent."}]}],"contact_us_link":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stay KooooK Munich FAQ \u2013 Check-in, Rooms &amp; Services<\/title>\n<meta name=\"description\" content=\"Find answers about your stay at Stay KooooK Munich: Check-in, rooms, facilities &amp; services. 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