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Still need help?
Contact UsReservation and arrival
How can I make a reservation?
Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms / studios, please contact us by email reservations.munich@staykooook.com
Can I arrive 24 hours a day?
This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the Guest Journey on the day of arrival. You can use it to enter The Flat from 8 am and your room / studio will be available from 3 pm.
My mobile phone battery is flat on arrival, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +49 89 541 940 310.
I can't get into the hotel, what can I do?
Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day at +49 89 541 940 310.
Check-in
Do I have to register at the reception?
Everything works a little differently with us. Once you have completed everything in the Guest Journey and received your key, you don’t have to contact us and can go straight to your studio. However, we are of course very happy if you drop by for a coffee.
I have lost the link for the check-in, what can I do?
When will I receive my digital key?
We will provide you with your digital key in the Guest Journey on the day of arrival. You can arrive at The Flat from 8 am and your room / studio is guaranteed to be available from 3 pm.
What is the Guest Journey and where can I find it?
In the Guest Journey you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.
Your Stay
Is there free WLAN throughout the house?
We would like to offer you a stay with a modern digital Guest Journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.
Is there a supermarket in the neighbourhood?
We are very centrally located, so there are several supermarkets in the immediate vicinity. There is a supermarket called REWE within 1 minute walking distance.
Is there breakfast at Stay KooooK?
Stay KooooK offers free coffee, tea, and water. Each guest brings their own bread or desired extras. So you can tailor your breakfast to your individual taste.
How often will my room or studio be cleaned?
All studios are cleaned every 7 days. However, our rooms are cleaned every 3 days. If you don’t want to do a cleaning this time, simply hang the “Dreaming Big Dreams” sign on the door. However, if you need cleaning more often, you can simply book it on your Guest Journey during your stay.
Is it possible to do my laundry on site?
Yes, we have washing machines and tumble dryers on the main floor. To use the laundry services, you need to register with WeWash.
Ironing boards and irons are also available.
I have lost the link for my key, what can I do?
My mobile phone battery is flat and I can no longer use my digital key, what can I do?
There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the kiosk.
Where can I find the luggage compartment?
We provide lockers for your luggage. You will find these in the hallway on the first floor right next to the lifts.
When is check out?
Your check out is at 11 am on your day of departure.
However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.
How long are my keys active online?
So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.
Invoice
How do I receive my invoice?
You will receive your invoice after you have checked out. You can download it as a pdf document from your Guest Journey.
Can I pay cash?
We want to offer you a stay with a modern digital Guest Journey. This also includes our payment method, which is why we rely on Cashless.
My invoice is wrong. Who can I contact?
How can i change my invoice address?
During your stay with us, you can change your invoice address through your Guest Journey. Once you have checked out, please contact your host to make the change.
General questions
How many people can fit in the family studio?
I forgot something in the studio. Who can I contact?
Can I take my pet with me?
Pets are not allowed at Stay KooooK Munich City. Thank you for accommodating your pet elsewhere during your stay with us.
Frequently Asked Questions
Reservation and arrival
How can I make a reservation?
Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms / studios, please contact us by email reservations.munich@staykooook.com
Can I arrive 24 hours a day?
This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the Guest Journey on the day of arrival. You can use it to enter The Flat from 8 am and your room / studio will be available from 3 pm.
My mobile phone battery is flat on arrival, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +49 89 541 940 310.
I can't get into the hotel, what can I do?
Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day at +49 89 541 940 310.
Check-in
Do I have to register at the reception?
Everything works a little differently with us. Once you have completed everything in the Guest Journey and received your key, you don’t have to contact us and can go straight to your studio. However, we are of course very happy if you drop by for a coffee.
I have lost the link for the check-in, what can I do?
When will I receive my digital key?
We will provide you with your digital key in the Guest Journey on the day of arrival. You can arrive at The Flat from 8 am and your room / studio is guaranteed to be available from 3 pm.
What is the Guest Journey and where can I find it?
In the Guest Journey you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.
Your Stay
Is there free WLAN throughout the house?
We would like to offer you a stay with a modern digital Guest Journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.
Is there a supermarket in the neighbourhood?
We are very centrally located, so there are several supermarkets in the immediate vicinity. There is a supermarket called REWE within 1 minute walking distance.
Is there breakfast at Stay KooooK?
Stay KooooK offers free coffee, tea, and water. Each guest brings their own bread or desired extras. So you can tailor your breakfast to your individual taste.
How often will my room or studio be cleaned?
All studios are cleaned every 7 days. However, our rooms are cleaned every 3 days. If you don’t want to do a cleaning this time, simply hang the “Dreaming Big Dreams” sign on the door. However, if you need cleaning more often, you can simply book it on your Guest Journey during your stay.
Is it possible to do my laundry on site?
Yes, we have washing machines and tumble dryers on the main floor. To use the laundry services, you need to register with WeWash.
Ironing boards and irons are also available.
I have lost the link for my key, what can I do?
My mobile phone battery is flat and I can no longer use my digital key, what can I do?
There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the kiosk.
Where can I find the luggage compartment?
We provide lockers for your luggage. You will find these in the hallway on the first floor right next to the lifts.
When is check out?
Your check out is at 11 am on your day of departure.
However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.
How long are my keys active online?
So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.
Invoice
How do I receive my invoice?
You will receive your invoice after you have checked out. You can download it as a pdf document from your Guest Journey.
Can I pay cash?
We want to offer you a stay with a modern digital Guest Journey. This also includes our payment method, which is why we rely on Cashless.
My invoice is wrong. Who can I contact?
How can i change my invoice address?
During your stay with us, you can change your invoice address through your Guest Journey. Once you have checked out, please contact your host to make the change.