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Stay KooooK / Bern City, CH

Welcome to
Stay KooooK Bern City

You always meet twice in life.

We have taken this literally and opened the doors of our second Stay KooooK in Bern, right in the center of the city. With our 85 rooms, we focus on short-term stays, so your weekend getaway is well-catered for. Who is meant by we?  Your hosts of the Stay KooooK Bern City.

If you have any questions, we are also there for you in person. You can meet us Mon-Sun 8am-8pm in the Flat. We look forward to seeing you.

We Bernese have the reputation of being slow – I say we are energy optimizers! We just concentrate on the essentials and leave the stress to others. That counts for you, too!  As a Bern insider, I’ll provide you with enough tips to make your trip to our city unforgettable and leave you wanting more.

Our Location

Zeughausgasse 26, 3011 Bern, Switzerland

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Room Types

Feel like home

Whether you want to come for a longer time or for a weekend trip, we adapt. These are your options to feel comfortable.
Put together your own breakfast in our Flat. You'll find everything you need in nearby bakeries - how about a croissant?
If you have any questions about this, I am always here for you.

studio

Single Room

Single bed
Discover local breakfast offers

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studio

Cozy Room

Queen bed
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studio

Big Room

Queen bed
larger room
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studio

High Room

Queen bed
upper floor
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studio

Amazing Room

Queen bed
Discover local breakfast offers

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studio studio+

Family Room

Queen bed, Pullout sofa
Discover local breakfast offers

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Your Extras

  • pointer copyFree Wifi
  • bedCozy Queen Size Bed
  • showerMega Shower
  • 360-viewRoof top
  • credit-cardCashless

What's on in Bern?

My personal favourites

We want you to enjoy the city to the fullest. Check out our tips for you.

Steinhalle Bern

Steinhalle

Easy Lunch & Casual Dining

Fast, healthy and fresh. Steinhalle easy lunch is the place to spend your lunchbreak in Berne. Top level cuisine in an informal, relaxed atmosphere, awarded 1 Star Michelin and 16 Gault Millau points. This is what Steinhalle casual dining stands for.

Get Directions
butchers table in Bern

ButchersTable

Restaurant & Butchers

ButchersTable is a local butcher and an amazing restaurant. Old school yet modern, classical, but still Rock&Roll.

Get Directions
andrew-neel-QLqNalPe0RA-unsplash

Effinger

Coffeebar & Coworking Space

For young entrepreneurs, creative and craftspeople, world changers, Bernese, trainees, coffee lovers, beer connoisseurs, cultural workers, young artists and for you.

Get Directions
Cécile Says:

"Nume nid gschprängt! That means "no hurry" - something we Bernese are famous for. Therefore, feel free to bring some time with you when you come to visit us in the heart of Bern."

Celine_Vassallo_FR
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Frequently Asked Questions

Arrival

How can I make a reservation?

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Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.bern2@staykooook.com

Can I arrive 24 hours a day?

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This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room will be available from 3 pm.

My mobile phone battery is flat on arrival, what can I do?

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When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

I can't get into the hotel, what can I do?

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When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

How can I contact you?

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You can reach us via e-Mail, WhatsApp or phone.

You can also meet us in person on site at the following times:
Mon-Sun 8am-8pm.

Check-In

Do I have to register at the reception?

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Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your room. However, we are of course very happy if you drop by for a coffee.

Why am I being asked for my credit card details again?

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Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Flat.

I have lost the link for the check-in, what can I do?

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Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

My mobile phone battery is flat, what can I do?

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When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

When will I receive my digital key?

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We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room is guaranteed to be available from 3 pm.

What is the guest portal and where can I find it?

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In the guest portal, you can check in, get your key, find important tips, checkout and receive your bill. You have already received the link from us.

Your Stay

Is there free WLAN throughout the house?

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We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

Is there a supermarket in the neighbourhood?

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We are very centrally located, so there are several supermarkets in the immediate vicinity. If you leave the hotel and follow Zeughausgasse to the right, you will find a Migros, a Denner and a Coop, for example.

Is there breakfast at Stay KooooK?

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Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. Bakeries such as Ängelibeck, Glatz and Coop and Migros are just a few steps away. On Sundays you will find bakeries and Migros/Coop at the main railway station (5 min. walk).

Can I also buy something to drink at Stay KooooK?

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We offer a small selection of drinks in the kitchen in our flat. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.

How often will my room be cleaned?

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We clean your room every day. If you don’t want to do it this time, simply hang the “Dreaming Big Dreams” sign on the door.

Is it possible to do my laundry on site?

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Yes, we have a washing machine and tumble dryer on the 1st floor by the public toilets. Use is free of charge and washing tabs are also provided free of charge.

Ironing board and iron are also available in the luggage room 215 on the 2nd floor.

I have lost the link for my key, what can I do?

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Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

Alternatively, you can also create your own key at the terminal in The Flat.

My mobile phone battery is flat and I can no longer use my digital key, what can I do?

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There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.

How do I activate my Bern Ticket?

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Simply download the Bern Welcome app to activate your ticket. You will find the activation code on your Guestjourney under MyStay. The ticket is valid from the day of arrival to the day of departure for zones 100/101.

Where can I find the luggage compartment?

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The luggage room is located in room 215 and you can find the key online in your guest portal.

Your keys are active online until 6 pm on your day of departure so that you can retrieve your luggage from the luggage room.

When is check out?

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Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

How long are my keys active online?

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So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

Invoice

How do I receive my invoice?

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You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

Can I pay cash?

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We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashlass.

My invoice is wrong. Who can I contact?

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Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

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