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Terms & Conditions


Online booking

You can book your room online in just a few steps. By entering the desired date and number of nights you can check the availability of the rooms. Then select the desired room type and confirm your booking with your personal details and credit card number with expiry date.

Credit card

A definite booking is only possible by using the details of a valid credit card number. Your credit card is a guarantee of your reservation. Payment for the first 30 nights will be made upon booking. For the remaining nights, you will receive a separate bill. If the credit card details are incorrect, the reservation will not be kept despite automatic reservation confirmation. The transmission of bank card information is encrypted, completely PCI-compliant and never known to SV Hotel AG. Payment outside a debtor settlement is made entirely via credit card.

Reservation confirmation

Each reservation will be automatically confirmed to your e-mail address. The confirmation contains a reminder of the exact dates of your booking with a reservation number. Shortly before arrival, you will receive the QR key after confirming the details on the digital registration form.

Check-in and check-out times

On the day of arrival, room accommodation is guaranteed from 14:00. The room must be left at the latest on the day of departure at 11.00 am.

Use of the hotel rooms

The use of hotel rooms for offering prostitution services is not allowed. We reserve the right to issue house bans in case of violation of this regulation.

Cancellation conditions

To avoid cancellation fees, cancellation of the reservation must be made at least 48 hours prior to arrival. Otherwise, the first night will be charged at 100%. This also applies to guests who do not turn up.

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