Hotel in Bern:
Rooms in the Heart of the Old Town

Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.

Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey; you’ll have access to “The Flat” starting at 8:00 AM, and your room will be available starting at 3:00 PM.

Just ring the doorbell, and we’ll be happy to help you. At “The Flat,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. If you need help and we are no longer on site, call us 24 hours a day in urgent cases at +41315611661.

Just ring the doorbell, and we’ll let you in. In urgent cases, you can reach the team by phone at the following number: +41315611661.

You can reach the team via WhatsApp or email. In urgent cases, there is also an emergency hotline. In addition, our hosts are on site every day to assist you.

Stay KooooK Bern City is located at Zeughausgasse 26, 3011 Bern, right in the heart of the Old Town. This makes it an ideal base for extended stays, business trips, or city breaks in Bern.

The “Metro” public parking garage is located right next to Stay KooooK Bern City. The entrance is on the right-hand side of Schüttestrasse. Hotel guests enjoy discounted rates — simply ask your host to stamp your parking ticket to receive the special rate.

Bern Central Station is only about a 5- to 6-minute walk away. The Bärenplatz bus stop is right outside the door, and you can catch a tram at Kornhausplatz. With the Bern Ticket, you can ride buses and trams for free during your stay.

Sure. Even if your room isn’t ready yet on the day you arrive, you can stop by The Flat starting at 8:00 AM. There, you can settle in, take a deep breath, work, make yourself a cup of coffee, or just get a taste of the Stay KooooK vibe. In the meantime, you can store your luggage in the luggage room. As soon as your room or studio is ready, you can move in at your own pace.

Yes, of course. If you need anything else for your stay — such as a crib — or if you have a preference regarding studio assignments, just reach out to our team via WhatsApp. We’ll see what we can do and make sure your stay is as comfortable as possible for you.

Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:

The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out. You can find more detailed information about our Digital Guest Journey here:

No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.

Requesting your credit card information on the digital guest portal serves as a guarantee. It is part of the digital check-in process.

Check your emails or WhatsApp messages. We’ve sent you the check-in link there. If you can’t find it there anymore, just contact the team in Bern via WhatsApp, email, or — in urgent cases — by phone. They’ll be happy to help you.

You will receive your digital keys on the day of arrival via the Digital Guest Journey after you have checked in. You can arrive at “The Flat” starting at 8:00 AM, and your room will be available to you starting at 3:00 PM.

Check your emails or WhatsApp messages. We’ve sent you the link to the Digital Guest Journey there. If you can’t find it there anymore, just contact the team in Bern via WhatsApp or, in urgent cases, by phone. Alternatively, you can create your own key card at “The Flat” in the terminal.

Use the doorbell at the entrance to have the door opened for you. At “The Flat” you can optionally get a key card at the terminal.

Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.

Stay KooooK Bern City doesn’t serve breakfast, but there are several bakeries and supermarkets right across the street. In our shared kitchen at “The Flat” you’ll find everything you need to make your own breakfast. Free coffee, tea and water are also available.

Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services”. There, you can also book additional cleanings until 11:59 PM the day before.

“The Flat” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee, tea and water, a gaming room and workspaces. You can find more information about “The Flat” here:

During your stay, you can use public transportation in Zones 100/101 for free with the Bern Ticket. You’ll receive the activation code from our hosts. You can find them Monday through Sunday from 8:00 AM to 8:00 PM at “The Flat” on the 1st floor. Once you have the activation code, you can easily activate your ticket using this link.

A washing machine and a dryer are available on the first floor next to the public restrooms. To use the machines, please register with WeWash. The cost is CHF 4 per wash or dry cycle. An ironing board and an iron can be found in the luggage room (215) on the second floor.

The luggage room is located in Room 215 on the 2nd floor. You can access it using the digital key from your Digital Guest Journey. Your digital keys are active from 8:00 AM on the day of arrival and until 6:00 PM on the day of departure. We assume no liability for items left in the luggage room.

Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.

Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue using “The Flat”.

Yes, that depends on where you booked. If you booked your stay directly through Stay KooooK, just contact our team via WhatsApp or email. We’ll work with you to see what’s possible and will be happy to help you extend, change, or cancel your reservation. If you booked through a third-party provider—such as a booking portal or an external platform—please contact that provider directly. In this case, any changes or cancellations must be made through the respective booking platform.

Nearby, you’ll find the restaurants Lötschberg (Swiss cuisine), Kornhauskeller (Mediterranean and Bernese cuisine), and Altes Tramdepot (brewery and restaurant). For Italian cuisine, Ristorante Luce is located right on the premises.

The Zytglogge is just a few minutes away. The Old Town, the BärenPark, and walks along the Aare are among the highlights. For great views, the Rosengarten or Bern Minster are well worth a visit.

In winter, you can go ice skating on Bundesplatz. At the beginning of the year, the Holiday Fair and the Bern Carnival take place.

Highlights include the Old Town and Bundesplatz. A hidden gem is Café Kaffee Montag, with its historic basement. You’ll also find plenty of trendy bars in the Lorraine district.

We are located in a very central area, so there are several supermarkets right nearby. For example, if you leave the hotel and turn right onto Zeughausgasse, you’ll find a Migros, a Denner, and a Coop.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.

Just contact the team via e-mail or WhatsApp. We’ll then review your request.

You can typically book a family room for up to 4 people. If you’d like to book for more people, please contact us via e-mail.

Don’t worry — we can usually find anything. Just contact us by e-mail or WhatsApp.

Pets are not allowed at our Stay KooooK Bern City. Thank you for making other arrangements for your pet for the duration of your stay with us.

Yes, we have accessible rooms equipped for wheelchair users. These include walk-in showers and grab bars for added comfort.

The temperature is centrally controlled: cooled down to 19 °C in summer and heated up to 23 °C in winter. You can adjust it via the black panel at the entrance – press “ON” and “–” for cooling (blue light) and “ON” and “+” for heating (red light).

Even if there isn’t a host on site at the moment, you’re not on your own. There’s an emergency phone at The Flat that you can use to reach someone 24/7. This way, you can get quick assistance even outside of host hours if you need help or want to clarify something urgent.

Yes, you can buy a voucher for a stay at Stay KooooK Bern City directly from our voucher shop. It is a flexible way to give someone a city break, time to unwind and a home away from home in the heart of Bern.