Bern

Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.

Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey; you’ll have access to “The Flat” starting at 8:00 AM, and your room will be available starting at 3:00 PM.

Just ring the doorbell, and we’ll be happy to help you. At “The Flat,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. If you need help and we’re not on site, call us 24/7 at +41315611661.

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach the team by phone at the following number: +41315611661.

You can reach the team by e-Mail, WhatsApp or phone. Our hosts are also on-site every day from 8:00 AM to 8:00 PM and are always there to help you.

Stay KooooK Bern City is located at Zeughausgasse 26, 3011 Bern, right in the heart of the Old Town. This makes it an ideal base for extended stays, business trips, or city breaks in Bern.

The “Metro” public parking garage is located right next to Stay KooooK Bern City. The entrance is on the right-hand side of Schüttestrasse. Hotel guests enjoy discounted rates — simply ask your host to stamp your parking ticket to receive the special rate.

Bern Central Station is only about a 5- to 6-minute walk away. The Bärenplatz bus stop is right outside the door, and you can catch a tram at Kornhausplatz. With the Bern Ticket, you can ride buses and trams for free during your stay.

Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:

The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out.

No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.

Requesting your credit card information on the guest portal serves as a guarantee. It is part of the digital check-in process.

Just contact the team in Bern via e-Mail, WhatsApp or phone. They’ll be happy to help you.

You will receive your digital keys on the day of arrival via the Digital Guest Journey after you have checked in. You can arrive at “The Flat” starting at 8:00 AM, and your room will be available to you starting at 3:00 PM.

Simply contact the team by e-Mail, WhatsApp or phone. Alternatively, you can create your own key card at “The Flat” in the terminal.

Use the doorbell at the entrance to have the door opened for you. At “The Flat” you can optionally get a key card at the terminal.

Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.

Stay KooooK Bern City doesn’t serve breakfast, but there are several bakeries and supermarkets right across the street. In our shared kitchen at “The Flat” you’ll find everything you need to make your own breakfast. Free coffee, tea and water are also available.

Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services”. There, you can also book additional cleanings until 11:59 PM the day before.

“The Flat” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee, tea and water, a gaming room and workspaces.

During your stay, you can use the Bern Ticket to ride public transportation in zones 100/101 for free. You’ll find the activation code in your Digital Guest Journey under “My Stay”. You can then easily activate your ticket using the following link.

A washing machine and a dryer are available on the first floor next to the public restrooms. To use the machines, please register with WeWash. The cost is CHF 4 per wash or dry cycle. An ironing board and an iron can be found in the luggage room (215) on the second floor.

The luggage room is located in Room 215 on the 2nd floor. You can access it using the digital key from your Digital Guest Journey. Your digital keys are active from 8:00 AM on the day of arrival and until 6:00 PM on the day of departure. We assume no liability for items left in the luggage room.

Check-out is at 11:00 a.m. on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.

Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue using “The Flat”.

Nearby, you’ll find the restaurants Lötschberg (Swiss cuisine), Kornhauskeller (Mediterranean and Bernese cuisine), and Altes Tramdepot (brewery and restaurant). For Italian cuisine, Ristorante Luce is located right on the premises.

The Zytglogge is just a few minutes away. The Old Town, the BärenPark, and walks along the Aare are among the highlights. For great views, the Rosengarten or Bern Minster are well worth a visit.

In winter, you can go ice skating on Bundesplatz. At the beginning of the year, the Holiday Fair and the Bern Carnival take place.

Highlights include the Old Town and Bundesplatz. A hidden gem is Café Kaffee Montag, with its historic basement. You’ll also find plenty of trendy bars in the Lorraine district.

We are located in a very central area, so there are several supermarkets right nearby. For example, if you leave the hotel and turn right onto Zeughausgasse, you’ll find a Migros, a Denner, and a Coop.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.

Just contact the team via e-mail, WhatsApp or phone. We’ll then review your request.

You can typically book a family room for up to 4 people. If you’d like to book for more people, please contact us via e-mail.

Don’t worry — we can usually find anything. Just contact us by e-mail, WhatsApp or phone.

Pets are not allowed at our Stay KooooK Bern City. Thank you for making other arrangements for your pet for the duration of your stay with us.

Yes, we have accessible rooms equipped for wheelchair users. These include walk-in showers and grab bars for added comfort.

The temperature is centrally controlled: cooled down to 19 °C in summer and heated up to 23 °C in winter. You can adjust it via the black panel at the entrance – press “ON” and “–” for cooling (blue light) and “ON” and “+” for heating (red light).