Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.bern@staykooook.com

This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Backyard from 8 am and your room will be available from 3 pm.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Backyard you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day at +41 800 566665.

You can reach us via e-Mail, WhatsApp or phone.

Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your room. However, we are of course very happy if you drop by for a coffee.

Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Backyard.

Don’t panic. Here is the Link that will take you back to the guest portal. All you have to do is enter your name and your arrival and departure dates. A little tip, save this link as a bookmark 😉 Click here for an explanation.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Backyard you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Backyard from 8 am and your room is guaranteed to be available from 3 pm.

In the guest portal you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us. Can’t find it anymore? You can log in here.

We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

We are centrally located, so there are several supermarkets in the immediate vicinity. There is a Coop in the same building. On Sundays, only the shops at Bern main station are open.

Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. There is a Coop in the same building. On Sundays, only the shops at Bern main station are open.

We offer a small selection of drinks in the kitchen in our Backyard. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.

So that you feel as undisturbed as you do at home, we only clean your room every six days. If you need cleaning more often, you can simply book it during your stay. Bookable for CHF 25 under “Services” on your Digital Guest Journey.

Yes, we have a washing machine and tumble dryer in the laundry room on the 8th floor. Use is free of charge and washing tabs are also provided free of charge.

Ironing board and iron are also at your disposal.

Don’t panic. Here is the link that will take you back to the guest portal. All you have to do is enter your name and your arrival and departure dates. A little tip: save this link as a bookmark.

Alternatively, you can also create your own key at the terminal in The Backyard.

There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Backyard you can create a room key at the terminal.

Simply download the Bern Welcome app to activate your ticket. You will find the activation code on your Guestjourney under MyStay. The ticket is valid from the day of arrival to the day of departure for zones 100/101.

You will find lockers on the 8th floor in the backyard.

If you would like to store your luggage for several days, the hosts will be happy to help you.

Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal.

We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashless.

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

In the family studio you can book a regular stay with 5 persons. For requests with more people, please contact us via e-mail, WhatsApp or phone.

Don’t panic, usually we find everything. Just contact us via e-mail, WhatsApp or phone.