FAQs

Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.

Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey; access to “The Backyard” is available starting at 8:00 AM, and your room will be ready at 3:00 PM.

Just ring the doorbell, and we’ll be happy to help you. In “The Backyard,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. If you need help and we’re no longer on site, call us 24 hours a day in an emergency at +41335348500.

Just ring the doorbell, and we’ll let you in. In urgent cases, you can reach the team by phone at the following number +41335348500.

You can reach the team via WhatsApp or email. In urgent cases, there is also an emergency hotline. In addition, our hosts are on site every day to assist you.

Stay KooooK Bern Wankdorf is located at Trüsselstrasse 4a, 3014 Bern, right next to the train station. This makes it an ideal base for extended stays, business trips, or city breaks in Bern.

The Wankdorf City II public parking garage is located in the same building as Stay KooooK Bern Wankdorf. The entrance is on Trüsselstrasse — turn right from Stauffacherstrasse onto Trüsselstrasse to reach the parking garage.

Stay KooooK is located right next to the Bern Wankdorf train station, with connections to trains, trams, and buses. With the digital Bern City Ticket, you can travel in zones 100/101 for free during your stay.

Sure. Even if your studio isn’t quite ready on the day you arrive, you can stop by The Flat starting at 8:00 a.m. There, you can settle in, take a deep breath, work, make yourself a cup of coffee, or just get a taste of the Stay KooooK vibe. In the meantime, you can store your luggage right in “The Flat” in the lockers provided for that purpose. As soon as your studio is ready, you can move in at your own pace.

Yes, of course. If you need anything else for your stay — such as a crib — or if you have a preference regarding studio assignments, just reach out to our team via WhatsApp. We’ll see what we can do and make sure your stay is as comfortable as possible for you.

Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:

The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out. You can find more detailed information about our Digital Guest Journey here:

No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.

Requesting your credit card information in the Digital Guest Journey serves as a guarantee. It is part of the digital check-in process.

Check your emails or WhatsApp messages. We’ve sent you the check-in link there. If you can’t find it there anymore, just contact the team in Wankdorf via WhatsApp, email, or — in urgent cases — by phone. They’ll be happy to help you.

You’ll receive your digital keys on the day of arrival via the Digital Guest Journey after you’ve checked in. You can arrive at “The Backyard” starting at 8:00 AM, and your room will be available from 3:00 PM.

Check your emails or WhatsApp messages. We’ve sent you the link to the Digital Guest Journey there. If you can’t find it there anymore, just contact the team in Wankdorf via WhatsApp or, in urgent cases, by phone. Alternatively, you can create your own key card at “The Backyard” at the terminal.

Use the doorbell at the entrance to have the door opened for you. At “The Backyard,” you can optionally get a key card from the terminal.

Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.

Stay KooooK Bern Wankdorf doesn’t serve a traditional breakfast, but there’s a supermarket in the same building, and you’ll find several bakeries at the main train station (just a 3-minute train ride away). In our shared kitchen in the Backyard on the 8th floor, you’ll find everything you need to make your own breakfast. Free coffee, tea and water are also available.

Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services.” There, you can also book additional cleanings until 11:59 PM the day before.

“The Backyard” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee and tea, a gaming room, and workspaces. You can find more information about “The Backyard” here:

During your stay, you can use the Bern Ticket to ride public transportation in zones 100/101 for free. You’ll find the activation code in your Digital Guest Journey under “My Stay.” You can then easily activate your ticket using the this link.

Washing machines and dryers are available on the 8th floor. To use the machines, simply sign up with WeWash. The cost is CHF 4 per wash/dry cycle. Ironing boards and irons are also available.

Lockers are available in the Backyard on the 8th floor. Your building access key is active from 8:00 AM on the day of arrival and until 6:00 PM on the day of departure.

Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.

Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room or continue to use “The Backyard” after check-out.

Yes, that depends on where you booked. If you booked your stay directly through Stay KooooK, just contact our team via WhatsApp or email. We’ll work with you to see what’s possible and will be happy to help you extend, change, or cancel your reservation. If you booked through a third-party provider—such as a booking portal or external platform—please contact that provider directly. In this case, any changes or cancellations must be made through the respective booking platform.

In the area, you’ll find restaurants like FREIBANK (modern), Steinhalle (upscale), and Lötschberg (Swiss cuisine). For Italian dishes, try Ristorante Luce; for drinks, check out Moxy or Turbolama.

You can reach Bern’s Old Town in about 15 minutes. Popular activities include walks along the Aare River, the Rosengarten panorama, or a visit to Wankdorf Stadium.

In winter, you can go ice skating on Bundesplatz, and in February, there’s the Bern Carnival. The Holiday Fair also takes place at the beginning of the year.

Highlights include the Paul Klee Museum and the BärenPark. The Botanical Garden is a quieter option, and the Gurten, with its view over the city, is a special recommendation.

We are centrally located, so there are several supermarkets right in the immediate vicinity. There is a Coop in the same building. On Sundays, only the shops at Bern Central Station are open.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.

Just contact the team via e-mail or WhatsApp. We’ll then review your request.

You can typically book a session for up to 4 people at the Family Studio. If you’d like to book for more people, please contact us via e-mail.

Don’t worry — we usually find everything. Just contact us by e-mail or WhatsApp.

Yes, dogs are welcome at Stay KooooK Bern Wankdorf. For stays of up to 6 nights, we charge CHF 20 per night; for stays of 7 nights or more, there is a one-time fee of CHF 100 for final cleaning.

Yes, we also have accessible rooms with wheelchair-accessible entrances, an elevator, and walk-in showers.

You can dispose of your waste at the recycling station in the Backyard (8th floor). If you have larger amounts, our host will be happy to assist you.

You can find extra blankets, pillows, and towels in the locker on the 8th floor. Alternatively, our host on site will be happy to assist you.

You can find additional amenities in the laundry room on the 8th floor. Alternatively, our host on site will be happy to assist you.

Even if there isn’t a host on site at the moment, you’re not on your own. There’s an emergency phone at The Flat that you can use to reach someone 24/7. This way, you can get quick assistance even outside of host hours if you need help or want to clarify something urgent.