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Arrival

Where can I park?

In Gardistrasse there is a public parking garage of Bern city. The cost is CHF 24 per night.

Can I arrive 24 hours a day?

Sure! That is no problem at all. You can check-in online, and you will receive your digital room key before your arrival. On the day of arrival, your room will be ready for you from 2 pm.

The battery of my mobile phone is empty, what can I do?

When arriving, ring the doorbell. We will let you in the backyard, where you can create your room card at the terminal. Once your cell phone is charged, you can use it as a key again.

I cannot get into the hotel. What can I do?

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach us 24h under +41 800 566665.

How can I contact you?

You can reach us via e-Mail, WhatsApp or phone.

Can I leave my luggage with you?

In the backyard, there are luggage lockers. There you can keep your suitcase at any time.

Check-In

Do I have to register at the reception?

At Stay KooooK things are a little bit different. Once you have filled out everything in the guest portal, you will receive your key. When arriving, you do not have to check-in and can go directly to your room. But we are happy if you drop by for a coffee.

Why am I asked for my credit card details twice?

We ask for your credit card details in the guest portal as a guarantee only. We will then charge you for drinks and snacks you take in the backyard.

I lost the link for check-in, what can I do?

Do not panic. Here is the link that brings you back to the guest portal. All you need to do is enter your name, your arrival and departure dates. A little hint, save this link as bookmark ;).

The battery of my mobile phone is empty, what can I do?

When you arrive, ring the doorbell, and we will let you in. At the backyard, you will find a tablet where you can enter your information. Here you will also get your room key. If you need help and we are no longer on-site, call us 24h.

When do I receive my digital key?

We will provide you with your digital key on the day of your arrival in the guest portal. You can get into the backyard from 8 am and into your room from 2 pm.

What is the guest portal and where can I find it?

In the guest portal, you can check-in, get your key, find important tips, checkout and receive your bill. You have already received the link from us. Can’t you find it anymore? You can log in here.

Your Stay

Can I wash my clothes?

We have a laundry room on the 8th floor. Here you will find a washing machine, laundry dryer, an iron and ironing board. In Studio+ and the family studios, you have a washer-dryer in your room.

Is there a supermarket nearby?

On the first floor, you will find a small Coop supermarket. If you are planning a bigger shopping trip, the Wankdorf Center is only a few minutes away by tramway.

I have lost the link for my key, what can I do?

Do not panic. Here is the link leading back to the guest portal. You only have to enter your name, arrival and departure date for identification. A small tip: Save this link as a bookmark.

Alternatively, you can also make your key at the terminal in the backyard.

The battery of my mobile phone is empty, what can I do?

There is a bell at the entrance. After you ring it, we will let you into the hotel. At the backyard you can create a room key at the terminal.

Can I buy something to eat and drink at Stay KooooK?

In the kitchen, at the backyard, we offer you a small selection of drinks and food. You will find them on the shelves, in the refrigerator and the freezer. Please do not forget to add them in the guest portal.

Invoice

How do I receive my invoice?

You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

Can I pay cash?

Unfortunately, we do not accept cash payment at the moment. But we are working on a solution for how you can pay without credit card.

My invoice is wrong. Who can I contact?

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

General Questions

How many people can fit in the family room?

In the family studio you can book a regular stay with 5 persons. For requests with more people, please contact us via e-mail, WhatsApp or phone.

I forgot something in the studio. Who can I contact?

Don’t panic, usually we find everything. Just contact us via e-mail, WhatsApp or phone.

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Frequently Asked Questions

Arrival

Where can I park?

plus minus

In Gardistrasse there is a public parking garage of Bern city. The cost is CHF 24 per night.

Can I arrive 24 hours a day?

plus minus

Sure! That is no problem at all. You can check-in online, and you will receive your digital room key before your arrival. On the day of arrival, your room will be ready for you from 2 pm.

The battery of my mobile phone is empty, what can I do?

plus minus

When arriving, ring the doorbell. We will let you in the backyard, where you can create your room card at the terminal. Once your cell phone is charged, you can use it as a key again.

I cannot get into the hotel. What can I do?

plus minus

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach us 24h under +41 800 566665.

How can I contact you?

plus minus

You can reach us via e-Mail, WhatsApp or phone.

Can I leave my luggage with you?

plus minus

In the backyard, there are luggage lockers. There you can keep your suitcase at any time.

Check-In

Do I have to register at the reception?

plus minus

At Stay KooooK things are a little bit different. Once you have filled out everything in the guest portal, you will receive your key. When arriving, you do not have to check-in and can go directly to your room. But we are happy if you drop by for a coffee.

Why am I asked for my credit card details twice?

plus minus

We ask for your credit card details in the guest portal as a guarantee only. We will then charge you for drinks and snacks you take in the backyard.

I lost the link for check-in, what can I do?

plus minus

Do not panic. Here is the link that brings you back to the guest portal. All you need to do is enter your name, your arrival and departure dates. A little hint, save this link as bookmark ;).

The battery of my mobile phone is empty, what can I do?

plus minus

When you arrive, ring the doorbell, and we will let you in. At the backyard, you will find a tablet where you can enter your information. Here you will also get your room key. If you need help and we are no longer on-site, call us 24h.

When do I receive my digital key?

plus minus

We will provide you with your digital key on the day of your arrival in the guest portal. You can get into the backyard from 8 am and into your room from 2 pm.

What is the guest portal and where can I find it?

plus minus

In the guest portal, you can check-in, get your key, find important tips, checkout and receive your bill. You have already received the link from us. Can’t you find it anymore? You can log in here.

Your Stay

Can I wash my clothes?

plus minus

We have a laundry room on the 8th floor. Here you will find a washing machine, laundry dryer, an iron and ironing board. In Studio+ and the family studios, you have a washer-dryer in your room.

Is there a supermarket nearby?

plus minus

On the first floor, you will find a small Coop supermarket. If you are planning a bigger shopping trip, the Wankdorf Center is only a few minutes away by tramway.

I have lost the link for my key, what can I do?

plus minus

Do not panic. Here is the link leading back to the guest portal. You only have to enter your name, arrival and departure date for identification. A small tip: Save this link as a bookmark.

Alternatively, you can also make your key at the terminal in the backyard.

The battery of my mobile phone is empty, what can I do?

plus minus

There is a bell at the entrance. After you ring it, we will let you into the hotel. At the backyard you can create a room key at the terminal.

Can I buy something to eat and drink at Stay KooooK?

plus minus

In the kitchen, at the backyard, we offer you a small selection of drinks and food. You will find them on the shelves, in the refrigerator and the freezer. Please do not forget to add them in the guest portal.

Invoice

How do I receive my invoice?

plus minus

You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

Can I pay cash?

plus minus

Unfortunately, we do not accept cash payment at the moment. But we are working on a solution for how you can pay without credit card.

My invoice is wrong. Who can I contact?

plus minus

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

cross

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