In Gardistrasse there is a public parking garage of Bern city. The cost is CHF 24 per night.

Sure! That is no problem at all. You can check-in online, and you will receive your digital room key before your arrival. On the day of arrival, your room will be ready for you from 2 pm.

When arriving, ring the doorbell. We will let you in the backyard, where you can create your room card at the terminal. Once your cell phone is charged, you can use it as a key again.

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach us 24h under +41 800 566665.

You can reach us via e-Mail, WhatsApp or phone.

In the backyard, there are luggage lockers. There you can keep your suitcase at any time.

At Stay KooooK things are a little bit different. Once you have filled out everything in the guest portal, you will receive your key. When arriving, you do not have to check-in and can go directly to your room. But we are happy if you drop by for a coffee.

We only request your credit card details in the guest portal as a guarantee. We will then charge you for drinks and snacks you take in the backyard.

Do not panic. Here is the link that brings you back to the guest portal. All you need to do is enter your name, your arrival, and departure dates. A little hint, save this link as a bookmark ;).

When you arrive, ring the doorbell, and we will let you in. At the backyard, you will find a tablet where you can enter your information. Here you will also get your room key. If you need help and we are no longer on-site, call us 24h.

We will provide you with your digital key on the day of your arrival in the guest portal. You can get into the backyard from 8 am and into your room from 2 pm.

In the guest portal, you can check in, get your key, find important tips, checkout and receive your bill. You have already received the link from us. Can’t you find it anymore? You can log in here.

We have a laundry room on the 8th floor. Here you will find a washing machine, laundry dryer, an iron and ironing board. In Studio+ and the family studios, you have a washer-dryer in your room.

On the first floor, you will find a small Coop supermarket. If you are planning a bigger shopping trip, the Wankdorf Center is only a few minutes away by tramway.

Do not panic. Here is the link leading back to the guest portal. You only have to enter your name, arrival, and departure date for identification. A small tip: Save this link as a bookmark.

Alternatively, you can also make your key at the terminal in the backyard.

There is a bell at the entrance. After you ring it, we will let you into the hotel. At the backyard, you can create a room key at the terminal.

In the kitchen, at the backyard, we offer you a small selection of drinks and food. You will find them on the shelves, in the refrigerator and the freezer. Please do not forget to add them in the guest portal.

You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

Unfortunately, we do not accept cash payment at the moment. But we are working on a solution for how you can pay without credit card.

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.