Lars | Your host at Stay Kooook Bern Wankdorf

Welcome to Bern

Grüessech, I'm Lars, your Host

Soon you will be in the most beautiful city in Switzerland and our favourite place. As a real Bärnerbuäb, I know our my around Bern like no other and will share the most secret corners with you. Did you know that Berner always think of the Aare when we hear the word «Badi» (swimming spot)? On hot days after work, we put a bath towel under our arm and set off for the «Aareschwumm» We’ll not only give you the best tips, but we are also your contact person for your requests and enquiries. We look forward to seeing you.

My City

Stay KooooK Bern Wankdorf

We Bernese see everything a bit more relaxed. At the same time, we are world-renowned for our innovative spirit and unconventional way of thinking, all in the spirit of our most famous former resident, Albert-Einstein. By the way, you can still take a selfie with him. Experience Berns’ beautiful nature, a cultural treasure, and a vibrant business environment. Welcome to Bern!

Host Name:

Lars

Host Rating:

Languages:

German, English, French

Interests:

I enjoy discovering the world & love cooking.

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Our recommendations

Insider Tips & Hotspots in Bern

Brasserie Obstberg

Not far from Stay KooooK, a pinch of country inn, a dash of local pub and a touch of urban lifestyle, combined with a modern brasserie kitchen.

Schwellenmätteli

A must-see and definetly a must-eat is the Schwellenmätteli. There are few restaurants that offer such delicious mediterranean dishes, right by the riverbanks of the Aare.

Here we tell you about our Bern

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Typically Bern

People say, we Bernese can be slow – I say we’re just energy efficient: focus on the essentials and leave the stress to others, or even better, to the people of Zurich (wink)!

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Summer Restaurants

Giving tips on eating and drinking in Berne is really not easy, because especially in summer there are many pop-up bars in addition to the countless classics, which only make the choice even harder.

Booking & Arrival

How can I make a reservation?

Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.bern@staykooook.com

Can I arrive 24 hours a day?

This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Backyard from 8 am and your room will be available from 3 pm.

My mobile phone battery is flat on arrival, what can I do?

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Backyard you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

I can't get into the hotel, what can I do?

Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day at +41 800 566665.

How can I contact you?

You can reach us via e-Mail, WhatsApp or phone.

You can also meet us in person on site at the following times:
Mon-Sat 10am-6pm & Sun 9am-4pm.

Check-In

Do I have to register at reception?

Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your room. However, we are of course very happy if you drop by for a coffee.

Why am I being asked for my credit card details again?

If there is still an outstanding balance on your booking, you will be asked to settle this in the Guest Journey. To do this, select your preferred payment method.

I have lost the link for the check-in, what can I do?

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

My mobile phone battery is flat, what can I do?

When will I receive my digital key?

We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Backyard from 8 am and your room is guaranteed to be available from 3 pm.

What is the guest portal and where can I find it?

In the guest portal you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.

Your Stay

Is there free WLAN throughout the house?

We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

Is there a supermarket in the neighbourhood?

We are centrally located, so there are several supermarkets in the immediate vicinity. There is a Coop in the same building. On Sundays, only the shops at Bern main station are open.

Is there breakfast at Stay KooooK?

Stay KooooK offers free coffee & tea in the Flat. You can find everything that you need for your breakfast in the bakeries and supermarkets nearby. There is a Coop in the same building. On Sundays, only the shops at Bern main station are open.

How often will my room be cleaned?

So that you feel as undisturbed as you do at home, we only clean your room every six days. If you need cleaning more often, you can simply book it during your stay. Bookable for CHF 25 under “Services” on your Digital Guest Journey.

Is it possible to do my laundry on site?

Yes, we have a washing machine and tumble dryer in the laundry room on the 8th floor. To use the laundry services, you need to register with WeWash.

Ironing board and iron are also at your disposal.

I have lost the link for my key, what can I do?

Don’t panic. Here is the link that will take you back to the guest portal. All you have to do is enter your name and your arrival and departure dates. A little tip: save this link as a bookmark.

Alternatively, you can also create your own key at the terminal in The Backyard.

My mobile phone battery is flat and I can no longer use my digital key, what can I do?

There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Backyard you can create a room key at the terminal.

How do I activate my Bern Ticket?

Simply download the Bern Welcome app to activate your ticket. You will find the activation code on your Guestjourney under MyStay. The ticket is valid from the day of arrival to the day of departure for zones 100/101.

Where can I find the luggage compartment?

You will find lockers on the 8th floor in the backyard.

If you would like to store your luggage for several days, the hosts will be happy to help you.

When is check out?

Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

How long are my keys active online?

So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

Where can I find the Backyard?

Our common area “Backyard” is open 24/7 for you. There you can spend your time playing pool, drinking coffee, cooking or reading. You can find the “Backyard” on the 8th floor.

Invoice

How do I receive my invoice?

You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal.

Can I also pay in cash?

We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashless.

My invoice is wrong. Who can My invoice is not correct. Who can I contact?contact?

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

Book a Room

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