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Stay KooooK Leipzig City
coming in 2024, directly in the center of Leipzig
Hello Leipzig! Welcome to one of the most exciting and lively cities in Germany. «Lipzk», as the Sorbs called the «place near the lime trees» at that time, proudly looks back on a history of more than 800 years and is today a dynamic economic and cultural metropolis, exhibition, and university city and the fastest-growing metropolis in Germany. The city’s quality of life and nightlife is unique. In February 2024, we will open our Stay KooooK Leipzig right at the Schauspielhaus in the very heart of the city. A total of 64 fully equipped studios, most of which have balconies, and 70 rooms, all offering a magnificent view of the city, will be set up in a high-quality new building with a classic facade structure. The tower room with the small library even adds to this. The beautifully designed inner courtyard will be exclusively available to guests.
Let’s go – there is a lot to explore! We are looking forward to you.
Frequently Asked Questions
Arrival
How can I make a reservation?
Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms / studios, please contact us by email reservations.leipzig@staykooook.com
Can I arrive 24 hours a day?
This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room / studio will be available from 3 pm.
My mobile phone battery is flat on arrival, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +49 341 3397 4491.
I can't get into the hotel, what can I do?
Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day at +49 341 3397 4491.
Check-In
Do I have to register at the reception?
Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your studio. However, we are of course very happy if you drop by for a coffee.
Why am I being asked for my credit card details again?
Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Flat.
I have lost the link for the check-in, what can I do?
My mobile phone battery is flat, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day a +49 341 3397 4491.
When will I receive my digital key?
We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room / studio is guaranteed to be available from 3 pm.
What is the guest portal and where can I find it?
In the guest portal you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.
Your Stay
Is there free WLAN throughout the house?
We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.
Is there a supermarket in the neighbourhood?
We are very centrally located, so there are several supermarkets in the immediate vicinity. There is a supermarket called Konsum Leipzig from the hotel. It’s located at Käthe-Kollwitz Street 18 and is only a few minutes away from the hotel.
We are also only a 15-minute walk from the main train station, and there you can find supermarkets (which are also open on Sundays) such as Aldi and a Rewe.
Is there breakfast at Stay KooooK?
Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. There is a supermarket called Konsum Leipzig just a 5-minute walk from the hotel. We are also only a 15-minute walk from the main train station, and there you can find supermarkets (which are also open on Sundays) such as Aldi and a Rewe.
You will also find a café called koko, which is located right next to Stay KooooK. Various ready-made breakfast dishes are sold there. As a guest of Stay KooooK, you can enter koko directly through the hotel.
Can I also buy something to drink at Stay KooooK?
We offer a small selection of drinks in the kitchen in our flat. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.
How often will my room be cleaned?
All studios are cleaned every 7 days. However, our rooms are cleaned every 3 days.
If you don’t want to do it this time, simply hang the “Dreaming Big Dreams” sign on the door.
However, if you need cleaning more often, you can simply book it during your stay. Bookable one day in advance for EUR 20 in your Stay Kooook app.
Is it possible to do my laundry on site?
Yes, we have washing machines and tumble dryers on the main floor. Use is free of charge and washing tabs are also provided free of charge.
Ironing boards and irons are also available.
I have lost the link for my key, what can I do?
My mobile phone battery is flat and I can no longer use my digital key, what can I do?
There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.
Where can I find the luggage compartment?
We provide lockers for your luggage. You will find these in the hallway on the first floor right next to the lifts.
When is check out?
Your check out is at 11 am on your day of departure.
However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.
How long are my keys active online?
So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.
Invoice
How do I receive my invoice?
You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal.
Can I pay cash?
We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashless.