Leipzig

Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.

Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey. You’ll have access to “The Flat” starting at 8:00 AM, and your room will be available starting at 3:00 PM. Between 10:00 PM and 6:00 AM, please use the night entrance on Gottschedstraße, as our main entrance is locked during these hours for security reasons.

Just ring the doorbell, and we’ll be happy to help you. At “The Flat,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. You can also reach us by phone in Leipzig at: +49 341 3397 4491.

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach the team 24 hours a day by calling this number: +49 341 3397 4491.

You can reach the team by e-Mail, WhatsApp or phone. Our hosts are also on site every day to assist you from 6:00 AM ti 10:00 PM.

Stay KooooK Leipzig City is located at Gottschedstrasse 10, 04109 Leipzig, right in the heart of downtown. This makes it an ideal base for extended stays, business trips, or city breaks in Leipzig.

We offer a limited number of parking spaces in our underground garage (€19 per vehicle/night). If a space is available during your stay, you can reserve it no earlier than 3 days before your arrivalin your Digital Guest Journey under “Services.” The entrance to the garage is located on Bosestrasse. Please connect to our Wi-Fi before entering so that your digital key (“garage door”) works. Entry is possible starting at 2:00 PM on the day of arrival, and the space is available until 11:00 AM on the day of departure. The maximum clearance height is 2.00 m. If no parking space is displayed in your Digital Guest Journey, the garage is fully booked. In this case, we recommend the public parking garages at Zentralstrasse 7 or Thomasiusstrasse 24, both are less than 200 m away.

The “Marktplatz” S-Bahn station and the ‘Gottschedstrasse’ and “Thomaskirche” tram stops are all nearby. This makes it quick and easy to reach all of Leipzig’s major destinations.

Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, provide your credit card details for payment, and activate your digital keys on the day of arrival. Here are detailed instructions for self-check-in:

The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out. You can find more detailed information about our Digital Guest Journey here:

No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.

Requesting your credit card information in the Digital Guest Journey serves as a guarantee. It is part of the digital check-in process.

Just contact the team in Leipzig via e-Mail, WhatsApp or phone. They’ll be happy to help you.

You will receive your digital keys on the day of arrival via the Digital Guest Journey after you have checked in. You can arrive at “The Flat” starting at 8:00 AM, and your room will be available to you starting at 3:00 PM.

Simply contact the team by e-Mail, WhatsApp or phone. Alternatively, you can create your own key card at “The Flat” in the terminal.

Use the doorbell at the entrance to have the door opened for you. At “The Flat,” you can optionally get a key card at the terminal.

Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.

We offer free coffee, tea, and water in the shared kitchen in “The Flat“. You can start your day with breakfast at koko – café & bar. Our breakfast buffet is available to guests at the following times:

Mon–Fri: 7:00–10:00 AM
Sat–Sun: 8:00–11:00 AM

After that, you can enjoy an à la carte breakfast throughout the day, which is available to all guests. Tip: Book your breakfast along with your room to get a lower price. A continental breakfast buffet will then be available for you.

Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services.” There, you can also book additional cleanings until 11:59 PM the day before.

“The Flat” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee and tea, a gaming room, and workspaces. You can find more information about “The Flat” here:

Washing machines and dryers are available on the ground floor. Use is free of charge, and detergent pods are also provided. Ironing boards and irons are also available.

Lockers for your luggage are available in the hallway on the first floor next to the elevators. Before checking out, you can reserve a free locker in your Digital Guest Journey under “Services.” Once reserved, the digital locker key will appear at the bottom of your key list.

Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.

Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue using “The Flat.”

Right inside the building, you’ll find the koko café-bar, serving breakfast, fresh dishes, and drinks. In the evenings, you can also enjoy events like live music or poetry slams. Perfect for a relaxing evening.

The market square and St. Thomas Church are just a few minutes’ walk away. Boat tours departing from the city harbor are also popular. You can also easily reach major event venues like the Red Bull Arena.

Highlights include St. Thomas Church and Auerbach’s Cellar. A special spot is the Moritzbastei, a historic vaulted cellar featuring a club and cultural events. Neighborhoods like KarLi and Drallewatsch offer dining and nightlife around the clock.

We’re in a very central location, so there are several supermarkets right in the immediate vicinity. Near the hotel, you’ll find a supermarket called “Konsum Leipzig.” It’s just a few minutes’ walk away and is located at Käthe-Kollwitz-Strasse 18. We’re also just a 15-minute walk from the main train station. There you’ll find supermarkets (which are also open on Sundays), such as Aldi and a Rewe.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.

Just contact the team via e-mail, WhatsApp or phone. We’ll then review your request.

You can typically book a family room for 2 adults and 2 children. For requests regarding larger groups, please contact us via e-Mail, WhatsApp or phone.

Don’t worry — we usually find everything. Just contact us by e-Mail, WhatsApp or phone.

Pets are not allowed at our Stay KooooK Leipzig City. Thank you for making other arrangements for your pet for the duration of your stay.

No, bicycles are not allowed in the room or studio. However, they can be parked in our garage or in the courtyard. Please contact our on-site hosts, who will be happy to assist you.

Yes, there are two accessible studios in the building. They are accessible by elevator and feature wheelchair-accessible entrances as well as a step-free entrance.