Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.bern2@staykooook.com

This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room will be available from 3 pm.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

You can reach us via e-Mail, WhatsApp or phone.

You can also meet us in person on site at the following times:
Mon-Sun 8am-8pm.

Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your room. However, we are of course very happy if you drop by for a coffee.

Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Flat.

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room is guaranteed to be available from 3 pm.

In the guest portal, you can check in, get your key, find important tips, checkout and receive your bill. You have already received the link from us.

We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

We are very centrally located, so there are several supermarkets in the immediate vicinity. If you leave the hotel and follow Zeughausgasse to the right, you will find a Migros, a Denner and a Coop, for example.

Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. Bakeries such as Ängelibeck, Glatz and Coop and Migros are just a few steps away. On Sundays you will find bakeries and Migros/Coop at the main railway station (5 min. walk).

We offer a small selection of drinks in the kitchen in our flat. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.

We clean your room every day. If you don’t want to do it this time, simply hang the “Dreaming Big Dreams” sign on the door.

Yes, we have a washing machine and tumble dryer on the 1st floor by the public toilets. Use is free of charge and washing tabs are also provided free of charge.

Ironing board and iron are also available in the luggage room 215 on the 2nd floor.

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

Alternatively, you can also create your own key at the terminal in The Flat.

There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.

Simply download the Bern Welcome app to activate your ticket. You will find the activation code on your Guestjourney under MyStay. The ticket is valid from the day of arrival to the day of departure for zones 100/101.

The luggage room is located in room 215 and you can find the key online in your guest portal.

Your keys are active online until 6 pm on your day of departure so that you can retrieve your luggage from the luggage room.

Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashlass.

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

In the family studio you can book a regular stay with 5 persons. For requests with more people, please contact us via e-mail, WhatsApp or phone.

Don’t panic, usually we find everything. Just contact us via e-mail, WhatsApp or phone.

Pets are not allowed at Stay KooooK Bern City. Thank you for accommodating your pet elsewhere during your stay with us.