Grüessech in Bern

Here we tell you something about our Berne

Bern was founded in 1191. Goethe described it at the time in 1779 as “The most beautiful city we have ever seen”. Some 200 years later, the UNESCO Commission confirmed this impression and in 1983 named Bern’s old town a World Heritage Site. Even greats such as Einstein and Klee have lived and worked there. To this day, the charm of the city impresses guests from all over the world as well as locals. Let yourself be enchanted too!

My City

Stay KooooK - Bern City

A snapshot of the “Zytglogge” and a picture in front of the Bundesplatz must not be missing on a trip to Bern, of course, but our beautiful city as a UNESCO World Heritage Site has more to offer than just Gothic architecture. Experience Bern with all its facets – whether young or old, small or large, there is something for every taste!

Host Name:

Cécile

Host Rating:

Languages:

German, English, French

Interests:

Crossfit, snowboarding, hiking

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Our recommendations

Insider Tips & Hotspots in Bern

Kornhauskeller

Discover the Kornhauskeller - or "Chübu" as it is affectionately called by real Bernese. Enjoy fine food in the cellar or cocktails in the bar.

Ristorante Luce

The family-run restaurant Luce is one of the best Italian restaurants in Bern since 1999. You can find it directly with us on the first floor.

Here we tell you about our Bern

Let’s go outside

With the family in Bern? Everyone wants to experience something, but everyone has different interests? A challenge for parents, godparents and grandparents, but not for Bern! No matter what the weather does, the federal city and its surroundings offer an Eldorado for every taste. But where do we start? Museums, playgrounds, sleigh rides or the zoo...

Around Bern there are many leisure activities - and passivities...!

Bern's surroundings have a lot to offer in spring. Whether you're an adrenaline junky or a nature escapist, our tips around Bern won't keep anyone on the canapé.

Arrival

How can I make a reservation?

Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.bern2@staykooook.com

Can I arrive 24 hours a day?

This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room will be available from 3 pm.

My mobile phone battery is flat on arrival, what can I do?

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

I can't get into the hotel, what can I do?

How can I contact you?

You can reach us via e-Mail, WhatsApp or phone.

You can also meet us in person on site at the following times:
Mon-Sun 8am-8pm.

Check-In

Do I have to register at the reception?

Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your room. However, we are of course very happy if you drop by for a coffee.

Why am I being asked for my credit card details again?

Asking for your credit card details in the guest portal is only a guarantee.

I have lost the link for the check-in, what can I do?

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

My mobile phone battery is flat, what can I do?

When will I receive my digital key?

We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room is guaranteed to be available from 3 pm.

What is the guest portal and where can I find it?

In the guest portal, you can check in, get your key, find important tips, checkout and receive your bill. You have already received the link from us.

Your Stay

Is there free WLAN throughout the house?

We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

Is there a supermarket in the neighbourhood?

We are very centrally located, so there are several supermarkets in the immediate vicinity. If you leave the hotel and follow Zeughausgasse to the right, you will find a Migros, a Denner and a Coop, for example.

Is there breakfast at Stay KooooK?

Stay KooooK offers free coffee & tea in the Flat. You can find everything that you need for your breakfast in the bakeries and supermarkets nearby. The Ängelibeck, Glatz, Coop and Migros are just a few steps away. On Sundays you will find bakeries and Migros/Coop at the main railway station (5 min. walk).

How often will my room be cleaned?

We clean your room every day. If you don’t want to do it this time, simply hang the “Dreaming Big Dreams” sign on the door.

Is it possible to do my laundry on site?

Yes, we have a washing machine and tumble dryer on the 1st floor by the public toilets. Use is free of charge and washing tabs are also provided free of charge.

Ironing board and iron are also available in the luggage room 215 on the 2nd floor.

I have lost the link for my key, what can I do?

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

Alternatively, you can also create your own key at the terminal in The Flat.

My mobile phone battery is flat and I can no longer use my digital key, what can I do?

There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.

Do i have to pay for the public transportation in Bern?

For our guests, the Bern Ticket is available free of charge for the entire stay for zones 100/101. Use the bus, tram and train in these zones by activating your ticket via the Bern Welcome App. You will find the activation code on your Guest journey under MyStay.

How do I activate my Bern Ticket?

Simply download the Bern Welcome app to activate your ticket. You will find the activation code on your Guestjourney under MyStay. The ticket is valid from the day of arrival to the day of departure for zones 100/101.

Where can I find the luggage compartment?

The luggage room is located in room 215 and you can find the key online in your guest portal.

Your keys are active online until 6 pm on your day of departure so that you can retrieve your luggage from the luggage room.

When is check out?

Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

How long are my keys active online?

So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

Invoice

How do I receive my invoice?

You will receive your bill after your check-out. We will send it to you, and you can also find it in your guest portal. If you have chosen SMS as your communication method, you will only see your invoice in the guest portal.

Can I pay cash?

We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashlass.

My invoice is wrong. Who can I contact?

Don’t worry, we are here for you. The best way to contact us is simply via e-mail, WhatsApp or phone.

Book a Room

Bern