Directions
Directions and Parking Information
Getting here
By train
From Bern main station, you can reach Stay KooooK Bern City within just a few minutes on foot. Exit towards the city centre/old town and follow Spitalgasse, which leads directly to Zeughausgasse. The property is located in the heart of Bern’s historic old town.
By plane
From Bern or Zurich Airport, take the train to Bern main station. The connection is fast and convenient.
From there, it’s only a short walk to Stay KooooK Bern City.
By car
If you are arriving by car, follow the signs towards Bern City Centre or Old Town. Please note that the old town has restricted traffic access. Allow some extra time for arrival and parking.
Parking
The public parking garage Metro is located right next to Stay KooooK Bern City and offers the most convenient parking option nearby.
Central location: directly next to the property
Suitable for short and long stays
Hotel guests benefit from discounted rates. Please ask your host to stamp your parking ticket to receive the reduced price
Frequently Asked Questions
Reservation & Arrival
How can I book a room or studio at Stay KooooK Bern City?
Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.
Can I check in at Stay KooooK Bern City 24 hours a day?
Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey; you’ll have access to “The Flat” starting at 8:00 AM, and your room will be available starting at 3:00 PM.
My phone's battery is dead when I arrive. What can I do?
Just ring the doorbell, and we’ll be happy to help you. At “The Flat,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. If you need help and we’re not on site, call us 24/7 at +41315611661.
I can't get into the hotel. What should I do?
Just ring the doorbell, and we’ll let you in. Alternatively, you can reach the team by phone at the following number: +41315611661.
How can I contact Stay KooooK Bern City?
Where is Stay KooooK Bern City located?
Stay KooooK Bern City is located at Zeughausgasse 26, 3011 Bern, right in the heart of the Old Town. This makes it an ideal base for extended stays, business trips, or city breaks in Bern.
Where can I park at Stay KooooK Bern City?
The “Metro” public parking garage is located right next to Stay KooooK Bern City. The entrance is on the right-hand side of Schüttestrasse. Hotel guests enjoy discounted rates — simply ask your host to stamp your parking ticket to receive the special rate.
What public transportation options are available near Stay KooooK Bern City?
Bern Central Station is only about a 5- to 6-minute walk away. The Bärenplatz bus stop is right outside the door, and you can catch a tram at Kornhausplatz. With the Bern Ticket, you can ride buses and trams for free during your stay.
Check-in, Keys & Digital Guest Journey
How does check-in work at Stay KooooK Bern City?
Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:
Check-In InstructionsWhat is the digital guest journey?
The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your bill, and check out.
Do I need to check in at the front desk at Stay KooooK Bern City?
No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.
Why are credit card details requested again during check-in?
Requesting your credit card information on the guest portal serves as a guarantee. It is part of the digital check-in process.
I lost the check-in link. What should I do?
When will I receive my digital keys at Stay KooooK Bern City?
You will receive your digital keys on the day of arrival via the Digital Guest Journey after you have checked in. You can arrive at “The Flat” starting at 8:00 AM, and your room will be available to you starting at 3:00 PM.
I've lost the link for my digital keys. What should I do?
My phone is out of battery, and I can't use my digital keys anymore. What can I do?
Use the doorbell at the entrance to have the door opened for you. At “The Flat” you can optionally get a key card at the terminal.
Your Stay in Bern
Is there free Wi-Fi throughout Stay KooooK Bern City?
Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.
Does Stay KooooK Bern City serve breakfast?
Stay KooooK Bern City doesn’t serve breakfast, but there are several bakeries and supermarkets right across the street. In our shared kitchen at “The Flat” you’ll find everything you need to make your own breakfast. Free coffee, tea and water are also available.
How often is my room or studio cleaned at Stay KooooK Bern City?
Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services”. There, you can also book additional cleanings until 11:59 PM the day before.
What is “The Flat”?
“The Flat” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee, tea and water, a gaming room and workspaces.
How do I activate my Bern Ticket?
During your stay, you can use the Bern Ticket to ride public transportation in zones 100/101 for free. You’ll find the activation code in your Digital Guest Journey under “My Stay”. You can then easily activate your ticket using the following link.
Can I do laundry at Stay KooooK Bern City?
A washing machine and a dryer are available on the first floor next to the public restrooms. To use the machines, please register with WeWash. The cost is CHF 4 per wash or dry cycle. An ironing board and an iron can be found in the luggage room (215) on the second floor.
Where can I find the luggage storage area at Stay KooooK Bern City?
The luggage room is located in Room 215 on the 2nd floor. You can access it using the digital key from your Digital Guest Journey. Your digital keys are active from 8:00 AM on the day of arrival and until 6:00 PM on the day of departure. We assume no liability for items left in the luggage room.
What time is check-out at Stay KooooK Bern City?
Check-out is at 11:00 a.m. on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.
How long do my digital keys remain active after check-out?
Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue using “The Flat”.
Surroundings & Restaurants
What restaurants are there near Stay KooooK Bern City?
Nearby, you’ll find the restaurants Lötschberg (Swiss cuisine), Kornhauskeller (Mediterranean and Bernese cuisine), and Altes Tramdepot (brewery and restaurant). For Italian cuisine, Ristorante Luce is located right on the premises.
What activities are there near Stay KooooK Bern City?
The Zytglogge is just a few minutes away. The Old Town, the BärenPark, and walks along the Aare are among the highlights. For great views, the Rosengarten or Bern Minster are well worth a visit.
What seasonal events are there in downtown Bern?
In winter, you can go ice skating on Bundesplatz. At the beginning of the year, the Holiday Fair and the Bern Carnival take place.
What attractions and hidden gems are there near Stay KooooK Bern City?
Highlights include the Old Town and Bundesplatz. A hidden gem is Café Kaffee Montag, with its historic basement. You’ll also find plenty of trendy bars in the Lorraine district.
Is there a supermarket near Stay KooooK Bern City?
We are located in a very central area, so there are several supermarkets right nearby. For example, if you leave the hotel and turn right onto Zeughausgasse, you’ll find a Migros, a Denner, and a Coop.
Invoice & Payment
How do I receive the invoice for my stay at Stay KooooK Bern City?
You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.
Can I pay cash at Stay KooooK Bern City?
No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.
General Questions
How many people can stay in a family room at Stay KooooK Bern City?
You can typically book a family room for up to 4 people. If you’d like to book for more people, please contact us via e-mail.
I left something in my room after checking out. What should I do?
Can I bring my pet to Stay KooooK Bern City?
Pets are not allowed at our Stay KooooK Bern City. Thank you for making other arrangements for your pet for the duration of your stay with us.
Does Stay KooooK Bern City offer accessible rooms and facilities?
Yes, we have accessible rooms equipped for wheelchair users. These include walk-in showers and grab bars for added comfort.
How does the heating and air conditioning work?
The temperature is centrally controlled: cooled down to 19 °C in summer and heated up to 23 °C in winter. You can adjust it via the black panel at the entrance – press “ON” and “–” for cooling (blue light) and “ON” and “+” for heating (red light).