FAQs

Reservations can only be made online. We recommend booking directly through our website, where you’ll usually find the best available rates. For group inquiries involving more than 9 rooms, please contact us by email.

Yes, late or overnight arrivals are no problem. You’ll receive your digital keys on the day of arrival via your Digital Guest Journey; you’ll have access to “The Flat” starting at 8:00 AM, and your room will be available starting at 3:00 PM.

Just ring the doorbell, and we’ll be happy to help you. At “The Flat,” you’ll also find a tablet/terminal where you can enter your information and receive a key card. If you need help and we’re not on site, call us 24/7 at +41225939251.

Just ring the doorbell, and we’ll let you in. Alternatively, you can reach the team by phone at the following number: +41225939251.

You can reach the team by e-Mail, WhatsApp or phone. In addition, our hosts are on site every day (Mon–Fri: 7:00 AM–6:00 PM and Sat–Sun: 9:00 AM–5:00 PM) and are always there for you.

Stay KooooK Geneva City is located at 93 Rue de la Servette, 1202 Geneva, making it very centrally located. This makes it a great base for extended stays, business trips, or city breaks in Geneva.

Parking spaces and electric charging stations are available upon request for CHF 30 per day. You can reserve your parking space during online check-in via the Digital Guest Journey. After making your reservation, you will receive a digital key that grants you access to the parking lot.
Directions:
Drive to the parking lot via Rue Liotard 56. Turn left at the first street and continue for about 50 meters, then turn right when you see the “Hotel” sign.

The Servette tram stop (lines 14 & 18) is just a minute’s walk away and will take you quickly to the main train station or downtown. Bus routes are also available nearby. During your stay, you can use public transportation as much as you like with the free Geneva Transport Card.

Check-in is done digitally via a personal link that you’ll receive by email after booking. Use this link to enter your information, save your credit card details for payment, and activate your digital keys on the day of arrival. You can find detailed instructions for self-check-in here:

The Digital Guest Journey guides you through your booking and stay. There, you can check in, activate your digital keys, access information, download your invoice, and check out. You can find more detailed information about our Digital Guest Journey here:

No, if you’ve already completed all the steps in your Digital Guest Journey and received your digital keys, you can go straight to your room. If you need assistance, the hosts are of course still here to help you at any time.

Requesting your credit card information on the guest portal serves as a guarantee. It is part of the digital check-in process.

Just contact the team in Geneva via e-Mail, WhatsApp or phone. They’ll be happy to help you.

You will receive your digital keys on the day of arrival via the Digital Guest Journey after you have checked in. You can arrive at “The Flat” starting at 8:00 AM, and your room will be available from 3:00 PM.

Simply contact the team via e-Mail, WhatsApp or phone. Alternatively, you can create your own key card at “The Flat” in the terminal.

Use the doorbell at the entrance to have the door opened for you. At “The Flat,” you can optionally get a key card at the terminal.

Yes, free Wi-Fi is available throughout the entire building. Just select the public Wi-Fi network “Stay KooooK” and connect to it.

Stay KooooK Geneva City does not serve a traditional breakfast. Complimentary coffee, tea and water are available in our shared kitchen in “The Flat” on the 9th floor. For breakfast, you’ll find several bakeries and supermarkets nearby — including a Migros just a few steps away.

Your room is not cleaned daily. You can find the cleaning schedule at any time in your Digital Guest Journey under “My Stay” > “Services.” There, you can also book additional cleanings until 11:59 PM the day before.

“The Flat” is our communal living area, rather than a traditional lobby. Here you’ll find a shared kitchen with free coffee, tea and water, a gaming room, and workspaces. You can find more information about “The Flat” here:

You will receive your Geneva Transport Card and all relevant information via email from Geneva Tourism. The ticket is valid for public transportation within the city from the day of your arrival until the day of your departure.

A washing machine and dryer are available on the 9th floor next to the public restrooms. Use is free of charge, and detergent pods are also provided. Ironing boards and irons are also available — just ask one of our hosts.

If you’d like to store your luggage, you’ll find a luggage storage area on the 9th floor at the end of the hallway. Please use your digital keys.

Check-out is at 11:00 AM on the day of departure. Late check-out is available subject to availability and for a small additional fee. Please contact one of our hosts to check availability.

Your digital keys will remain active until 6:00 PM on the day of departure. This means you can still store your luggage in the luggage room after check-out or continue to use “The Flat.”

The bike room is located on level -2 and can be accessed with your digital key. You can store your bike there securely until 6:00 PM on your day of departure.

In the area, you’ll find restaurants like Indian King Curry (Indian), Charly O’Neill’s (pub food), and Le Figuier (European). For quick meals, there’s a McDonald’s nearby and a Migros supermarket right next door.

Highlights include the Palais des Nations, the Red Cross Museum, and Lake Geneva with the Jet d’Eau. The Parc des Bastions is also a great place to take a stroll and relax.

The Geneva Lux Festival takes place in winter, and the Escalade in December. In summer, the Bains des Pâquis and the Fête de la Musique are particularly popular.

Highlights include the Patek Philippe Museum and the Flower Clock. Hidden gems include the Voltaire Museum, the “Smurf Buildings,” and the flea market in Plainpalais.

We’re in a very central location, so there are several supermarkets right in the immediate vicinity. For example, if you leave the hotel and turn left, you’ll find a Migros.

Yes, in cities like Geneva, bike rental is available throughout the city. With the Donkey Republic app, you can easily find a bike nearby, unlock it with your phone, and ride whenever you need.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

No, Stay KooooK operates exclusively on a cashless basis. Payment is part of the digital guest journey.

Just contact the team via e-Mail, WhatsApp or phone. We’ll then review your request.

The family studio typically accommodates 4 guests. For inquiries regarding larger groups, please contact us via e-Mail.

Don’t worry — we can usually find anything. Just contact us by e-Mail, WhatsApp or phone.

Yes, dogs are welcome at Stay KooooK Geneva City. For stays of up to 6 nights, we charge CHF 20 per night; for stays of 7 nights or more, there is a one-time fee of CHF 100 for final cleaning.

Yes, Stay KooooK Geneva City offers accessible facilities throughout the building, including an elevator and wheelchair-accessible pathways. Public areas such as restrooms are also equipped accordingly.