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Stay KooooK Geneva City
Stay KooooK comes to western Switzerland
Geneva is the gateway to the Alps with many parks, the lake, and the nearby mountains. The cradle of watchmaking and capital of peace skillfully combines a rich heritage with the medieval charm of the old town and upscale gastronomy. So it was about time (!) that a Stay KooooK shook up the hospitality scene. The 84 studios are spread over eight floors, crowned by the living room, with a panoramic terrace on the 9th floor. The view across the lake to the Mont Blanc massif is equally majestic.
The unique feature of our Stay KooooK in Geneva is not only the multifunctional room element The Slide for flexible room comfort – no, but one-third of the studios are also designed as family rooms. And speaking of the family: with the guest app specially developed for Stay KooooK, everything to do with booking, checking in, finding updates, and paying is really child’s play. So, see you soon at Stay KooooK Geneva!
Frequently Asked Questions
Arrival
How can I make a reservation?
Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.geneva@staykooook.com
Can I arrive 24 hours a day?
This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room will be available from 3 pm.
My mobile phone battery is flat on arrival, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.
I can't get into the hotel, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.
Check-In
Do I have to register at the reception?
Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your studio. However, we are of course very happy if you drop by for a coffee.
Why am I being asked for my credit card details again?
Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Flat.
I have lost the link for the check-in, what can I do?
My mobile phone battery is flat, what can I do?
When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.
When will I receive my digital key?
We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room is guaranteed to be available from 3 pm.
What is the guest portal and where can I find it?
In the guest portal you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.
Your Stay
Is there free WLAN throughout the house?
We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.
Is there a supermarket in the neighbourhood?
We are very centrally located, so there are several supermarkets in the immediate vicinity. When you go outside the hotel, turn left and you will find a Migros.
Is there breakfast at Stay KooooK?
Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. Migros is just a few steps away. On Sundays we will prepare brunch for guests.
Can I also buy something to drink at Stay KooooK?
We offer a small selection of drinks in the kitchen in our flat. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.
How often will my room be cleaned?
Your studio will be cleaned once a week. If you need anything extra, such as more towels or tissues, just ask the hosts. If you require additional cleaning, a surcharge will apply.
Is it possible to do my laundry on site?
Yes, we have a washing machine and tumble dryer on the 9th floor by the public toilets. Use is free of charge and washing tabs are also provided free of charge.
Ironing board and iron are also available, simply ask the host to bring you one.
I have lost the link for my key, what can I do?
My mobile phone battery is flat and I can no longer use my digital key, what can I do?
There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.
How do I activate my Geneva Ticket?
You will find a QR Code from Geneva on your Guestjourney under MyStay. You need to fill this in with your private details. The ticket is valid from the day of arrival to the day of departure in the entire city.
Where can I find the luggage compartment?
You may ask the host to keep the luggage for you.
When is check out?
Your check out is at 11 am on your day of departure.
However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.
How long are my keys active online?
So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.
Invoice
How do I receive my invoice?
You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal.
Can I pay cash?
We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashless.