Directly online. You will find the best prices directly on our homepage. For group enquiries of more than 10 rooms, please contact us by email reservations.geneva@staykooook.com

This is no problem at all, as you will be sent your room key digitally. We will provide you with your digital key in the guest portal on the day of arrival. You can use it to enter The Flat from 8 am and your room will be available from 3 pm.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

You can reach us via e-Mail, WhatsApp or phone.

You can also meet us in person on site at the following times:
Mon-Sat 10am-6pm & Sun 9am-4pm.

Everything works a little differently with us. Once you have completed everything in the guest portal and received your key, you don’t have to contact us and can go straight to your studio. However, we are of course very happy if you drop by for a coffee.

Asking for your credit card details in the guest portal is only a guarantee. We will then charge you for drinks and snacks that you consume at The Flat.

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

When you arrive, simply ring the doorbell and we’ll let you into the hotel. In The Flat you will find a tablet where you can enter your information. You will also get your room key here. If you need help and we are no longer on site, call us 24 hours a day at +41 800 566665.

We will provide you with your digital key in the guest portal on the day of arrival. You can arrive at The Flat from 8 am and your room is guaranteed to be available from 3 pm.

In the guest portal you check in, get your key, receive important tips, check out and receive your invoice. You should have already received the link from us.

We would like to offer you a stay with a modern digital guest journey. It goes without saying that free and super-fast WiFi is available throughout the hotel. Simply select the open Wi-Fi network “Stay KooooK” and connect to it.

We are very centrally located, so there are several supermarkets in the immediate vicinity. When you go outside the hotel, turn left and you will find a Migros.

Stay KooooK offers free coffee, tea, jam/honey, butter, milk and fruit. Guests bring their own bread. Migros is just a few steps away. On Sundays we will prepare brunch for guests.

We offer a small selection of drinks in the kitchen in our flat. You can find them in the small fridges. Please don’t forget to book them in the guest portal. You will find a shop icon on your guest journey under MyStay. Here you can choose what you would like to buy and pay for it directly by credit card.

Your studio will be cleaned once a week. If you need anything extra, such as more towels or tissues, just ask the hosts. If you require additional cleaning, a surcharge will apply.

Yes, we have a washing machine and tumble dryer on the 9th floor by the public toilets. Use is free of charge and washing tabs are also provided free of charge.

Ironing board and iron are also available, simply ask the host to bring you one.

Don’t panic. You can reach us via e-Mail, WhatsApp or phone.

Alternatively, you can also create your own key at the terminal in The Flat.

There is a bell at the entrance. Once you have pressed it, we will let you into the hotel. At The Flat you can create a room key at the terminal.

You will find a QR Code from Geneva on your Guestjourney under MyStay. You need to fill this in with your private details. The ticket is valid from the day of arrival to the day of departure in the entire city.

You may ask the host to keep the luggage for you.

Your check out is at 11 am on your day of departure.

However, if you would like to check out later for a small surcharge, simply contact your host and you can check availability together.

So that you can store your luggage in our luggage room after check-out, your keys are active online until 6 pm on your day of departure.

You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal.

We want to offer you a stay with a modern digital guest journey. This also includes our payment method, which is why we rely on Cashless.

Don’t worry, we are here for you. The best way to contact us is simply via e-Mail, WhatsApp or phone.