Information on the digital accessibility of our website

Declaration of accessibility

This accessibility statement applies to the website www.staykooook.com.

We strive to design our website to be accessible in accordance with legal requirements for digital accessibility. The legal basis for this is provided in particular by the Disability Equality Act (BGG), the Accessibility Enhancement Act (BFSG), the Accessible Information Technology Ordinance (BITV), and EU Directive 2019/882.

Status of Compliance with Requirements

This website is currently partially compliant with accessibility requirements. Some content is not yet fully accessible. However, we are committed to gradually identifying and removing existing barriers in order to continuously improve accessibility.

Non-Accessible Content

Some content provided on the website is currently not accessible:

• Older PDF and Office documents cannot currently be made fully accessible for economic and organisational reasons. However, we are continuously working to resolve existing deviations from accessibility requirements wherever possible.

If you need assistance accessing these files, please contact info.hotel@sv-group.com.

In addition, third-party content is embedded on the website that was not created or controlled by us. No statement can be made regarding the accessibility of this content, as it does not fall within our area of responsibility.

Assessment of Accessibility

The assessment of the accessibility of this website is based on a self-test conducted in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2. We strive to continuously optimise our website, particularly with regard to user-friendliness and accessible access for all people.

Feedback and Contact

If you notice any shortcomings regarding the accessible design of our website, please contact us:

SV Hotel AG
Memphispark
Wallisellenstrasse 57
P.O. Box
CH-8600 Dübendorf 1

Telephone +41 43 814 11 11
Fax +41 43 814 11 12
Email: info.hotel@sv-group.com

We will endeavour to process your request as quickly as possible and provide you with feedback.

Conciliation Procedure

If you do not receive a satisfactory response to your accessibility request regarding this website, you may contact the Conciliation Body in accordance with Section 16 of the German Act on Equal Opportunities for Persons with Disabilities (BGG). The task of the Conciliation Body is to settle conflicts between people with disabilities and federal public bodies out of court.

You can reach the Conciliation Body at the following address:

Conciliation Body under the German Act on Equal Opportunities for Persons with Disabilities
at the Office of the Federal Government Commissioner for Matters relating to Persons with Disabilities

T +49 30 18 527 2805
M info@schlichtungsstelle-bgg.de
W www.schlichtungsstelle-bgg.de

Creation and Update of this Statement

This statement was created on 03 June 2026.

Last updated on 03 June 2026.