FAQs

Stay KooooK is a blend of hotel, serviced apartment, and community living. You get the flexibility of an apartment, the comfort of a hotel, and spaces for socializing and connecting with others. In short: a temporary home — no matter how long you stay. You can find more information about us here:

For anyone who wants to travel flexibly. Whether it’s for one night, a weekend, or several weeks. Whether it’s a business trip, a city break, or a long stay: Stay KooooK adapts to your lifestyle.

Our Rooms are ideal for shorter stays. Our Studios offer you even more independence, for example with a kitchenette and, depending on the category, additional amenities for longer stays.

Both short and long stays are possible. Stay KooooK is designed for weekend getaways, business trips, and long stays.

“The Flat” is our communal living space, rather than a traditional lobby. Here, you can cook, work, relax, or meet other guests—whatever you’d like. Depending on the location, this space is complemented by special features such as a rooftop terrace with views of the city or a quiet interior courtyard. You can find more information here:

“The Flat” is designed as a flexible common area for guests and is available for use at any time. Depending on the location, you can spend time there, work, or just hang out.

The Digital Guest Journey guides you from booking to checkout. You can use it to check in, activate your digital keys, access information, download your bill, and check out. You’ll receive a link to your personal Digital Guest Journey via email. You can find more information here:

Check-in is entirely digital. After booking, you’ll receive a personal link where you can enter your information, pay, and activate your digital keys. This allows you to go straight to your room without having to visit the front desk. Here are detailed instructions for the self-check-in process:

No. Many processes are handled digitally, giving you independence and flexibility. Our hosts are still on-site every day and are always happy to assist you in person. You can find our hosts’ on-site hours on the respective location pages. Regardless, we’re available by phone 24/7.

Yes, instead of a traditional front desk, we have hosts. They’re here to answer your questions, know the city well, offer tips, and make sure you feel at home right away. You can find them at “The Flat” every day. You can check the on-site hours of our hosts on the respective location pages. Regardless, we’re available by phone 24/7.

Yes, reservations can only be made online, preferably through our website. That’s also where you’ll find the best direct booking rates.

Stay KooooK relies on simple, digital processes and operates exclusively on a cashless basis. Therefore, payment is not accepted in cash.

You will receive your invoice after check-out. It will be sent to you via email and will also be available in your Digital Guest Journey starting on the day of departure and for up to 14 days after your check-out.

During your stay, you can update your billing address in the Digital Guest Journey. Once you’ve checked out, you can still make changes through our hosts.

No, you don’t need to pay a deposit for a long stay at Stay KooooK. You can move into your temporary home without any additional security deposit – whether you’re staying short-term or long-term.

Scammers are becoming increasingly creative in their attempts to obtain money or personal information. Among other tactics, they send emails or WhatsApp messages containing links to fake websites in the name of Stay KooooK. On the fake website, victims are prompted to enter credit card information or other sensitive data.

To protect yourself, we recommend the following steps:

Always type my.staykooook.com directly into your browser’s address bar to log in to your account; do not use search engines.
Every time you log in, check that your browser’s address bar contains my.staykooook.com…
Keep your software up to date by installing updates regularly.
Be suspicious if you unexpectedly receive a message that does not link to “my.staykooook.com…” and asks you to disclose sensitive information.
If in doubt, contact us through an official channel.
If you have fallen victim to a scam despite these precautions, contact us immediately.

Stay KooooK – Stay alert!